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Nisha Chauhan

Dedicated customer service associate with more than a year of experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.

Key Skills

Team oriented
Flexibility
Problem Solving
Communications

Professional Experience

Jun 2019
Present
Service request coordinator
British telecom Gurugram, IN
Key performer for end to end management of complex service requests and enquiries placed on BT 
contract and for delivering within the required SLA.Share regular updates with key stakeholders throughout service request status and work closely with  design, costing, delivery to yield satisfactory service to the customer involving ever-shifting urge of the customer with spontaneous problem-solving approach.

Education

Jul 2016
May 2019
Bachelor of commerce in Bhim Rao Ambedkar College
Delhi University

Achievements

Work Performance
Attained Brilliant Rating in 15 months Apprenticeship Programme

Languages

English
(Fluent)

Get in touch with Nisha