Nirmala Elizabeth

Result oriented professional with over 17 years of overall work experience and nearly 13 years of experience in Human Resources, procient in HR policies, procedures & regulatory requirements. Adept in providing exceptional support to Senior Management Executives in streamlining oce operations, possessing excellent cross functional skills and research ability with great attention to details.

Key Skills

Cross functional coordination
Multitasking
Document control
Research Ability

Professional Experience

Oct 2008
Dec 2020
Executive Assistant - HR & Corporate Support
Sohar International Bank SAOG Muscat, OM
Formerly known as Bank Sohar SAOG
  • Offering confidential support to the Senior Management Executives, primarily in Human Resources, Corporate Support, Risk Management and Board Office, managing their requirements, ensuring two-way communication, building relationships and credibility with the direct reportees and taking informed decisions.
  • Providing the necessary prompt and well- coordinated single point of contact, cross functional coordination, prioritizing activities, analyzing complex issues and completion of assigned tasks.
  • Preparing and Updating of Key Policies, Process, Procedures and Guidelines related to the Division, with minimal supervision.
  • Involved in the key strategic HR projects such as Succession Planning, Job Evaluation, Performance Management, Reward and Recognition Schemes, Titling and Grading Structures etc.,
  • Proficient in correspondence such as Letters, Emails, File Notes & Internal Memos and Efficient Document Controller.
  • Preparing Agenda, Reports, Memos and Presentations for the Board and Board sub- committee meetings and documenting the Minutes of the Meetings.
  • Handling all regulatory requirements, including official correspondence to regulators and collating, preparing and providing documentary evidences to Internal & External Auditors and regulators.
  • Involved in the Bank’s new Head Office Construction project, in terms of coordinating and communicating with design and cost consultants / contractors, tracking work progress, project expenditure, invoices, scope modications, identication and closure of snags etc.,
May 2008
Oct 2008
Technical Assistant
Ahli Bank SAOG Muscat, OM
  • Efficiently maintained and updated record of company profiles/approved suppliers and records and files of projects, maintenance contracts, etc.,
  • Preparation of presentations and periodically reviewed and updated policies and procedures.
  • Capably kept track of key project status, action plans and budget preparation including tracking of actual expenses versus approved budget for ongoing projects.
  • Preparation of Monthly MIS for circulation to Executive Management.
  • Supported the management in the tendering process required to address ongoing projects.
Aug 2005
Dec 2006
Supervisor - Correspondence
HDFC Bank Limited Chennai, IN
  • Excellent in achieving daily set targets for credit card related queries.
  • Directing a team within the customer service department.
  • Competent in Cross functional coordination to ensure customer queries are resolved.
  • Pivotal in ensuring unresolved and escalated cases are resolved within timelines.
Jun 2002
Aug 2005
Team Leader - Sales and Support
Chennai Ford Chennai, IN
  • Skillful in providing sales and service support for key corporate clients.
  • Excellent interpersonal and negotiation skills in convincing customers to choose from different segments - Mid-size Cars, Luxury Sedans and Utility Vehicles.
  • Heading a team of Sales Consultants and coordinating various promotional activities
  • Adept in advising clients on Financing and Replacement options.
  • Handling induction programmes and offering on- the-job training for new recruits.

Education

Jun 2004
Apr 2005
Master of Philosophy in Management in Madurai Kamaraj University
Jun 1999
Apr 2001
Master of Business Administration (HR & Systems) in Ethiraj College for Women
University Of Madras
Jun 1996
Apr 1999
Bachelor of Arts (English Literature) in Anna Adarsh College for Women
University Of Madras

Certifications

2004
ORACLE 8.0
CSC Computer Education Pvt Ltd
2004
Visual Basic 6.0
CSC Computer Education Pvt Ltd

Languages

English
(Fluent)
Tamil
(Native)
French
(Basic)

Get in touch with Nirmala