NK

Nikki Kumar

Versatile professional with 11 years of comprehensive experience across diverse industries, including Hospitality, BPO, Manufacturing and currently in Agriculture.Demonstrated expertise in managing operations within a manufacturing unit and leading teams in the BPO sector. Proven ability to adapt and thrive in dynamic environments, showcasing a strong track record of success. 

Key Skills

Sales And Operations Planning
Problem-solving skills
Team Building
Team Management
Customer Relationship Management
Sales And Operations Planning

Professional Experience

Oct 2023
Present
Agri Operations
OFB TECH PVT LTD. Bangalore Urban, IN
As an Agri Operations Manager, I oversee all field operations and manage captive farming activities across Tamil Nadu, Telangana, Karnataka, and Andhra Pradesh. 
My key responsibilities include:

  • Conducting comprehensive field inspections to ensure adherence to agricultural standards and best practices.
  • Leading and managing teams to optimize performance and productivity in various farming operations.
  • Ensuring the efficiency of agricultural processes to maximize yield and sustainability.
  • Implementing strategic initiatives to enhance operational effectiveness and drive continuous improvement.

My role is focused on fostering excellence in agricultural practices while supporting the overall success of our operations in multiple states.
Apr 2022
Sep 2023
Plant Operations Manager
OFB TECH PT LTD. Anand, IN
In my role as an Operations Manager, I actively contribute to the success of domestic B2B operations by meticulously managing client relationships, optimizing production processes, ensuring machine performance, and maintaining optimal inventory levels.

My comprehensive approach, attention to detail, and ability to navigate complex challenges enable me to drive operational efficiency and deliver exceptional client experiences. 

With a relentless focus on excellence, I consistently exceed expectations and contribute to the growth and profitability of the organization.
Oct 2021
Mar 2022
General Manager
M/S STALWARTS FOODS LLP Dehradun, IN
As a seasoned General Manager, I have successfully overseen the operations of three company outlets, ensuring their seamless functioning and driving growth. 

In this multifaceted role, I have taken charge of diverse responsibilities, including talent acquisition and training, procurement of raw materials, fostering strong vendor relationships, strategic negotiations, market analysis, menu setup, pricing strategies, prioritizing customer centricity, and maintaining a keen eye on profit and loss (P&L) performance. With my extensive expertise and commitment to excellence, I consistently deliver outstanding results and contribute to the overall success of the organization.
Aug 2020
Oct 2021
Cafe Manager
HONEY AND DOUGH Delhi, IN
As a Cafe Manager, I am entrusted with the responsibility of overseeing and executing the daily operations of the cafe while ensuring its overall success. 

With a passion for delivering exceptional customer experiences and a keen eye for detail, I efficiently manage various facets of the business. From coordinating staff activities to maintaining quality standards, optimizing inventory, and providing attentive customer service, I consistently strive to exceed expectations and uphold the cafe's reputation as a thriving establishment.
Sep 2014
Jul 2020
Assistant Manager
Coffee Day Global Ltd. Delhi, IN
.As an Assistant Manager, I effectively oversee key areas such as customer service, inventory management, and team leadership. My key responsibilities include:

  • Delivering exceptional customer service to boost satisfaction and loyalty.
  • Managing inventory levels to optimize stock and minimize costs.
  • Fostering customer centricity to align services with client needs.
  • Analysing profit and loss to identify improvement opportunities.
  • Leading a high-performing team to achieve operational excellence.
  • Upholding company values and promoting ethical selling practices.
  • Meeting and exceeding monthly and annual targets through strategic planning.
  • Implementing cost-cutting measures to enhance efficiency.
  • Facilitating new product launches to meet market demands.

My approach blends strong leadership with a commitment to excellence, ensuring alignment with organizational goals and a positive customer experience.
May 2012
Jul 2014
Customer Service Executive
TELEONE CONSUMER PRODUCTS LTD. Delhi, IN
As a proactive and results-oriented Telecaller, I excel in generating leads and establishing meaningful client connections through effective communication strategies. 

With a keen focus on achieving targets and exceeding expectations, I leverage my exceptional interpersonal skills and persuasive abilities to drive business growth. Through consistent follow-ups and diligent customer engagement, I play a vital role in expanding the client base and maximizing opportunities for the organization.

Education

Jun 2022
Sep 2024
M.B.A in NMIMS
NMIMS GLOBLE
Apr 2016
May 2019
Bachelor's of Science (Chemistry) in HM. PG College Mau, Uttarpradesh
Veer Bahadur Singh Purvanchal University UP

Hobbies & Interests

  • Music
  • Gaming
  • Traveling
  • Riding Motorcycle

Languages

Hindi
(Native)
English
(Fluent)
Gujarati
(Basic)

Get in touch with Nikki