- Managed a team of 20 loan officers and branch staff in a high-volume branch, ensuring all performance goals were met and exceeded
- Utilized strong Approvals Management skills to review and approve loan applications, ensuring compliance with company policies and regulations
- Implemented strategies to increase customer acquisition and retention, resulting in a significant increase in loan disbursements and portfolio growth
- Collaborated with senior management to develop and implement new lending products and services, tailored to meet the specific needs of our target market
- Provided training and mentorship to branch staff on Approvals Management best practices, resulting in improved efficiency and accuracy in the loan approval process
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