Jun 2017
Sep 2018
Hotel Receptionist
Assife Grand Hotel
Chennai, IN
- Leveraged advanced communication and problem-solving skills as call center representative for marine product company.
- Employed elevated listening skills to soothe customer irritations. Three of my phone recordings were played by management as training tools.
- Commended by management 4 times for my positive attitude. Consistently received quarterly bonus for maintaining a high average of satisfied callers.
- Used expert problem-solving skills to resolve issues. Scored in the top 95% for the company's "Did we resolve your problem?" survey question.