Jun 2022
Nov 2024
Senior Manager-Deployment-Tax
PWC
Hyderabad, IN
- Service Area Lead: Played a dual leadership role by managing the Deployment team which handles 4 verticals of the Tax private business & also the service area Lead for Tax & Assurance in the Deployment Enablement Team of PwC.
- Change Management & Continuous Improvement: Designed the plan for changing our pattern of support to the Deployment teams across the acceleration centers. Planned, implemented & seamlessly handled the change management & communications for the Tax & Assurance Business. Worked on automation solutions to reduce the average handling time of HR transactions, implemented ideas for enhancing our data visuals and reports.
- Stakeholder Management: Partnered with the Tax deployment leaders across the globe & business units to design and present our data related to the service delivery by my team. Shared status updates, created back up plans for critical projects and resources, discussed potential risks and escalated issues which needed intervention. Set and managed expectations of all the global leaders in an effective way by communicating through various forums.
- Business Strategies: Work closely with the business leaders to decide on planning for headcount, progress of our targets, & the hiring plans. Responsible for creating and delivering on Global Work force strategy across teams. Making real time adjustments, capacity planning, productivity, utilization, leading to profitability for the organization. Connected with business leaders, project senior managers and directors on a regular basis to share status updates and feedback implementation.
- Global Deployment: Engineered transformation through the AC DET project that streamlined staffing processes, forecasting, reporting and reducing re-work by about 30%. Expanded the same services to the AC centers across USA, UK, Argentina, Manila & Mexico. Worked closely with all the global stakeholders to share ideas & suggestions for process enhancements & continuous improvements.
- Transitions & Planning: Played a key role in transitioning Tax deployment activities for about 38 FTE's who were operating from Malaysia, Manila & Argentina Acceleration centers. Increased our scope of services by centralizing the reports, scheduling, budget vs actuals and compliance related tasks. Shared inputs around periodic actuals and the analysis related to efficiencies which we achieved.
- Skill-set Matrix: Designed a dashboard to identify the key skills of our practitioners in the Tax Business. Instrumental in defining a process for faster decision making for the critical needs across functional units.
- Efficiency through Resource Utilization: Planning and effectively managing schedules of the team to invest in high value activities, building in buffer zones to cover for busy seasons of the Tax business. Reduced recruitment costs by 20% through cross teaming of resources and training strategies.
- People & Performance Management : Played the role of an RL & a Coach. Spent time in coaching and mentoring the managers & team leads to help the business with conflict resolutions with client time. Helped us to operate as a high performing unit which works on the inputs, ideas & feedback as a part of my regular interactions with the business leaders. Scheduled performance check-in meetings to stay connected with my team across all levels to help them excel in their roles.
- Training Strategies: Created a training plan for all the new hires who joined the Tax deployment team and the AC DET Team as it was a brand-new unit in PwC. Developed & managed a Cross Training program for the Tax professional services team with the end goal of maximizing billable resource utilization.
- Hiring support to the Tax Business: I have partnered with the hiring team in PwC to build a strong unit of talented professionals as we were setting up a new workstreams of AC DET in the Tax & Assurance business.
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