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Navin Harry

Seasoned HR & Operations leader with 22+ years of experience driving impact across HR operations, Deployment & GCC support. Known for leading global cross-functional teams, influencing senior stakeholders & transforming HR into a strategic enabler of business performance. Expertise in transitions, change management, talent strategy & operational transformation with a strong track record of delivering scalable solutions that improve efficiency & support growth.

Key Skills

Resource Management & Deployment
Continuous Improvement
Global Deployment Strategy
People & Performance Management
Transition Planning
GCC Operations
Project Management
Leading Change & Business Transformation

Professional Experience

Jun 2025
Present
Lead: Resourcing and Operations
Deloitte: EMEA Tax Technology Hyderabad, IN
  • Deployment leader:  Led resourcing and service delivery for EMEA Tax ERP: 200+ practitioners in India and 400+ across 9 countries. Managed RM managers & specialists and drove continuous process improvements.
  • Stakeholder management & governance:  Lead staffing governance with Tax leadership, engagement leads, HR & Talent. Resolved supply/demand gaps with data-backed recommendations.  Delivered monthly leadership reviews.
  • Global Deployment:  Championed Deloitte's borderless, skill-based deployment model which helped in improving utilization by 23%. 
  • Compliance & risk controls:  Ensured compliance with independence, conflicts, licensing/credentials, and labor strategy controls.
  • Talent pipeline & recruiting input:  Shaped talent pipeline inputs (experienced hire, campus, busy season, borrowed resources) & mitigation plans for skill shortages.
  • People strategy & workforce planning: : Decide on the mix of onshore & offshore resources. Standardize role definitions & capacity models based on revenue plans.
  • Support to the Tax operations: Leading the team in the execution of deployment services with a focus on operational efficiency and process excellence.
Jul 2022
Nov 2024
Senior Manager-Deployment-Tax
Pwc Hyderabad, IN
  • Service Area Lead: Led Deployment operations across four Tax Private Business verticals and served as Tax & Assurance lead in the Deployment Enablement Team. 
  • Change Management & Continuous Improvement:  Drove change management, communications, automation, and reporting/data-visual enhancements to improve HR transaction handling time and service delivery.
  • Stakeholder Management:  Partnered with global Tax deployment leaders to deliver governance, status reporting, escalation management & contingency plans.
  • Business Strategies:  Built & executed global workforce strategy (headcount, hiring, capacity, productivity, utilization) aligned to profitability targets.
  • Global Deployment:  Led global deployment transformation (AC DET), streamlining staffing, forecasting, reporting and reducing rework ~30%; scaled across USA, UK, Argentina, Manila, and Mexico. 
  • Transitions & Planning:  Transitioned and expanded services for ~38 FTE across Malaysia/Manila/Argentina. Centralized reporting, scheduling, budget vs. actuals, and compliance activities.
  • Efficiency through Resource Utilization:  Improved utilization and cost efficiency reduced recruiting costs by 20% via cross-teaming & training, built schedules with busy-season buffers.
  • People & Performance Management :  Managed people performance as RL and a Coach. Mentored managers, leads, strengthened team effectiveness, and implemented target oriented check-in meetings.
  • Training Strategies:  Designed onboarding, cross-training, and hiring support programs to ramp new teams and maximize billable utilization. 
  • Hiring support to the Tax Business:  Partnered with PwC recruiting to build and scale the AC DET talent pipeline for Tax & Assurance new workstreams.
Nov 2010
Jun 2022
Manager
Deloitte Hyderabad, IN
  • Team Management:  Led deployment operations team of 42 (30 Analysts, 10 Senior Analysts, 2 Assistant Managers), setting operating cadence, workload prioritization, and escalation paths to consistently meet business demand.
  • Global Deployment Support: Effectively led a team of RMIS professionals to support our business in UK, Canada, Switzerland & Australia. Managed to generate revenue by replicating the pattern of support to our US clients. 
  • Deployment Reporting: Increased efficiency in deployment operations by 25% by automating the resourcing reports.
  • Special Projects- Robotics (RPA): Successfully completed 3 process improvement projects using RPA. Created a BOT for our Tax annual CP3 staffing program resulting in a headcount efficiency of 17 resources.
  • Performance Reviews: Set the vision, direction, and culture of the team by managing individual and team performance expectations & goals. 
Nov 2009
Aug 2010
Banking Advisor
Halifax Bank- Lloyds Banking Group London, GB
  • Planned year-round branch staffing for efficient operations. 
  • Produced monthly sales forecasts and performance summaries for branch reviews. 
Dec 2006
Feb 2009
Senior Analyst
Deloitte Hyderabad, IN
  • Supported Deloitte Consulting US Talent Acquisition and campus hiring teams. 
  • Monitored background investigation reports and provided leadership summaries. 
Nov 2003
Dec 2006
Process Specialist
HSBC Hyderabad, IN
  • Led transition of the compliance review process from New York. 
  • Compliance specialist across KYC, AML, OFAC, and fraud case documentation. 

Education

Jun 2000
Jun 2003
Bachelor of Commerce (Computers) in St Josephs Degree and PG College
Osmania University

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