A result-oriented senior manager with over 21 years of leadership experience in spearheading multiple workstreams in Deployment & HR Operations. Adept at leading Global cross-functional teams, managing forecasts & budget plans and fostering strong leadership level partnerships. Proven track record of transforming HR functions into strategic assets that contribute to organizational success. Have handled transitions & change management initiatives by aligning HR strategies with overall business objectives and enhancing employee engagement. Expert in driving growth through innovative talent management strategies. 

Key Skills

Resource Management & Deployment
Engagement Planning
Forecasting
Global Deployment Strategy
People & Performance Management
Utilization Trend Analysis
Transition Planning
Stakeholder Relationship Management
BCP Planning
Project Management
Leading Business Transformation
Leading Change

Professional Experience

Jun 2022
Nov 2024
Senior Manager-Deployment
PWC Hyderabad, IN
  • Service Area Lead: Played a dual leadership role by managing the Deployment team which handles 4 verticals of the Tax private business & also the service area Lead for Tax & Assurance in the Deployment Enablement Team of PwC. 
  • Business Strategies: Work closely with the Tax business leaders to decide on planning for headcount, progress of our targets, & the hiring plans. Responsible for creating and delivering on Global Work force strategy across teams. Making real time adjustments, capacity planning, productivity, utilization, leading to profitability for the organization. 
  • Global Deployment: Engineered Deployment transformation through the AC DET project that streamlined staffing processes, forecasting, reporting and reducing re-work by about 30%. Expanded the same services to the AC centers across USA, UK, Argentina, Manila & Mexico. 
  • Transitions & Planning: Played a key role in transitioning DET activities for about 38 FTE's who were operating from Malaysia, Manila & Argentina Acceleration centers. Increased our scope of services by centralizing the reports, scheduling, budget vs actuals and compliance related tasks.
  • Skill-set Matrix: Designed a dashboard to identify the key skills of our practitioners in the Tax Business. Instrumental in defining a process for faster decision making for the critical needs across functional units.
  • Efficiency through Resource Utilization: Planning and effectively managing schedules of the team to invest in high value activities, building in buffer zones to cover for busy seasons of the Tax business. Reduced recruitment costs by 20% through cross teaming of resources and training strategies. 
  • Change Management: Designed the plan for changing our pattern of support to the Deployment teams across the acceleration centers. Planned, implemented & seamlessly handled the change management & communications for the Tax & the Assurance business. 
  • Leadership Reviews: Partnered with the deployment leaders across business units to design and present our data related to forecasts and the actuals which each business unit delivered every month.
  • Performance Management & Coaching: Played the role of an RL & a Coach. Spent time in coaching and mentoring the managers & team leads to help the business with conflict resolutions with client time. Helped us to operate as a high performing unit which works on the inputs, ideas & feedback as a part of my regular interactions with the business leaders. 
  • Training Strategies: Created a training plan for all the new hires who joined the Tax deployment team and the AC DET Team as it was a brand-new unit in PwC. Developed & managed a Cross Training program for the Tax professional services team with the end goal of maximizing billable resource utilization. 
  • Hiring support to the Tax Business: I have partnered with the hiring team in PwC to build a strong unit of talented professionals as we were setting up a new workstreams of AC DET in the Tax & Assurance business.
Oct 2010
Jun 2022
Manager
Deloitte Hyderabad, IN
  • Team Management: Managed a team of 30 Analysts, 10 Senior Analysts & 2 Assistant Managers who are responsible for deployment operations across functions for clients at different locations in the US, UK, Canada, Australia & India
  • Critical needs Staffing: Worked closely with the business managers to look at schedules with conflicting client time and make changes which do not impact the continuity and availability of our resources.
  • Global Deployment Support: Effectively led a team of RMIS professionals to support our business in UK, Canada, Switzerland & Australia. Managed to generate revenue by replicating the pattern of support extended to our US clients. 
  • Centralization of RMIS: Played a key role in the project of centralization of the RMIS services to our deployment team across functions of Deloitte.
  • Deployment Reporting: We standardized our reporting packages so that it gives an accurate view to the business and the leadership to track the progress across functions. Increased efficiency in deployment operations by 25% by automating the availability & requirement reports and key data points needed by the business.
  • Special Projects- Robotics (RPA): Successfully completed 3 process improvement projects using RPA in Deloitte. Created a BOT for our annual CP3 staffing program which gave us an efficiency of 17 resources & cost containment by championing optimization of processes. 
  • Performance Reviews: Set the vision, direction, and culture of the team by managing individual and team performance expectations & goals. Provide individual coaching feedback sessions & monthly one-on-ones.
  • Project Management: Have been instrumental in Process Re-engineering & Project Management. Part of the core team driving the World Class Talent project and played a lead role in the implementation of HR Shared Services Model for RMIS.

Oct 2009
Aug 2010
Banking Advisor
Halifax Bank- Lloyds Banking Group London, GB
  • Team management of customer service advisors to enable them to share leads for potential conversions while handling queries of our customers in the branch. 
  • Sales projection for our monthly reviews to summarize the branch's overall performance. 
  • Planning for banking operations using our roster tracker which helped us manage staffing of advisors and cashiers all through the year. 
  • Generating reports for all types of sales generated on a weekly, monthly & quarterly basis. 
Nov 2006
Feb 2009
Senior Analyst
Deloitte Hyderabad, IN
  • Recruitment Support to the US Talent Acquisition team. 
  • Supported the campus hiring team of Deloitte Consulting. 
  • Worked on the offer letter processes for campus & experienced hires of the US Teams. 
  • Tracking the various stages of an offer to ensure a smooth on-boarding for professionals.
  • My role also involved tracking of the background investigation reports & sharing a summary with the Leadership. 
  • Pilot team member for deployment of data transformation tool (HR Online) from US to India. 
Oct 2003
Dec 2006
Process Specialist
HSBC Hyderabad, IN
  • Transition lead for the compliance review process migration from New York.
  • Process Specialist in KYC, AML, OFAC & case documentation of potential fraud scenarios. 
  • Have also played the role of a process trainer after the successful process transition in the compliance review team. 
  • Supported the customer service helpdesk for HSBC Household during the first 18 months of my tenure with the bank. 

Education

May 2000
Jun 2003
Bachelor of Commerce (Computers) in St Josephs Degree and PG College
Osmania university

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