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Naveen Varshan M K S

Highly efficient Fleet Manager with 3.10 years of experience responsible for managing the daily business operations, supervising large scale of executives while planning and maintaining work schedules and updating procedures and policies while performing customer service activities, and payroll duties.

Key Skills

Operations Management
Leadership
Training
Planning & Scheduling
Data Analysis
Crisis Management

Professional Experience

Sep 2017
May 2020
Fleet Manager
Swiggy Coimbatore, IN
  • Handled a fleet of 800+ delivery executives of major revenue generating zones (Ganapathy, Saravanampatti, Hopes & Peelamedu) .
  •  Monitoring live orders - Analysis with shift completion, Week over Week Order growth, Login growth, SLA(service level agreement)
  •  Hiring plan given to recruitment team to fulfil resource shortfall
  • – Handling weekly pay outs of the DE’s .
  •  Closure of customer complaint with Submitting RCA/Action taken within 1 day.
  •  Effectiveness (OTD, Festive day planning) & Efficiency (Utilization of resource up to Max level, minimizing Oder cancellation) in field operation.
  •  Field Visit on daily basis to address issues face by
  • Delivery Executives.
  •  Handling New Projects.
  •  Conducting Reward And Recognition Programs.
  •  Conducting weekly meetings & training program (Work, Road Safety & Health related) to delivery executive.
  • Resource management in daily Peak hours Operation.
Jun 2016
Aug 2017
Manager
KSP Construction & Earth Works Cuddalore, IN
  •  Handled the administrative works of the company.
  •  Maintaining the expenses of the office.
  • Cost management on expenses with optimizing Minimum resource

Education

May 2007
Nov 2013
B.E Mechanical & Production in Sathyabama University
Sathyabama University
Jun 2014
Dec 2020
MBA Operations & Human Resource Management in Sasi Creative School of Business
Anna University

Hobbies & Interests

  • Travelling
  • Fishing

Languages

Tamil
(Native)
English
(Fluent)

Get in touch with Naveen