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Muralidhara S

 A position which requires an analytical mindset, initiative, creativity, proactive approach and the Power to communicate effectively. I trust myself to be zealous respectful and would choose to work where my interpersonal skills and experience would be invaluable to the growth of the company. 

Key Skills

Back-office Operations
Cash Management
Finacle (I-Core)
FCRM and Isence
Omniflow
Novo pay
TCS
R-system
CRM
FinnOne. SFDC Software
Jewel Loan making
Tally 9.0 VAT Enabled & Peachtree

Professional Experience

Aug 2021
Present
Branch Operations Manager
ESAF Smaill Finance Bank Mangalore, IN
  • Branch Operation Manager with proven track record of optimizing and implementing business tactics to boost and uplift said businesses. Well-versed in identifying key growth and development strategies, in analyzing tactical operations management, and in financial optimization and planning to ensure business growth.
Nov 2016
Aug 2021
Assistant Manager
IDFC First Bank Chikmagalur, IN
 • Responsible for Audit and Compliance in terms of both Asset and Liability.
 • Accountable for daily operations including Cash Desk, Remittance, Account Opening & Customer Query. 
• Ensure customer centric operations and identify areas for improving and enhancing customer service initiatives through implementation of feedback received from them; successfully handle escalated issues.
 • Handling the asset products both secured and un secured products like Business loans, Home loans, LAP, Two wheeler, Group Loans etc.. 
• Sourcing quality leads in CASA and Fixed and Recurring Deposits. 
Apr 2014
Aug 2016
Senior Officer
ICICI Bank Ltd Hubli, IN
 • Accountable for daily operations including Cash Desk, Remittance, Account Opening & Customer Query. 
• Focus on Audit compliance and Customer compliance.
 • Preparing Daily reports, Fortnightly report, Monthly reports like Auto verification report, Jewel loan report, I-kit report, Deliverable report etc. 
• Identifying potential HNI customers and act as Relationship Officer for such accounts
 • Generating Quality leads for entailing increase in revenues through sale of investment products including Mutual funds, Life insurance, Fixed and Recurring Deposits. 

Education

Jul 2014
Nov 2014
PGDBO in IFBI
Jun 2011
Jul 2013
BBM in Manglore University

Hobbies & Interests

  • Yakshagana

Languages

Tulu
(Native)
ENGLISH
(Fluent)
Hindi
(Fluent)
Kannada
(Native)
Malayalam
(Fluent)
TAMIL
(Fluent)

Get in touch with Muralidhara