Jan 2015
Present
Sr. Executive
Vodafone
Ahmedabad, IN
- Assessed and tracked account information using BRM accounting system.
- Calculate and allocate payments received from the customers to their respective Vodafone accounts.
- Conduct daily accounts reconciliation and matching the payments received have been if updated.
- Coordination with various collection agencies for constant customers update.
- Place/remove hold from customers accounts based on the payment installment plan being followed or not by the customer.
- Intimate collection agencies to continue collection or not based on the payment pattern of the customers.
- Coordination with various collection agencies in order to follow payment collection procedure.
- Take appropriate actions by placing bar on customers accounts if found credit limit has been crossed by the customers.
- Resolve queries raised by the collection agencies during collection procedure by investigating on customers accounts.
- Provide copy of contract documents to customer.
- Analyzed and develop scripts for the success of automating systems to process claims, identified issues in accuracy and discrepancies, and made corrections to system in the vTask automation project.
- Communicated with customers to explain billing procedures, arranged for payment options, and processed all payments accurately.
- Provided product's internal training to new employees each quarter to increase their knowledge and performance.
- Responded to reported technical issues and used personal knowledge and experience to resolve problems in a timely manner.
- Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues.
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