Monu Kumar Mishra

As a Sr. Cafe Manager, I'm responsible for overseeing the day-to-day operations of the cafe, maintaining smooth functioning, and delivering exceptional customer service. Managing team of 12 members, handling inventory, maintaining hygiene standards, and driving profitability.

Trained and supervised team to deliver on store sales targets.
Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
Coached and mentored store team members to achieve multiple promotions.
Delivered quality service with friendly and professional demeanor.
Resolved complex customer enquiries, disputes and complaints.
Evaluated team performance and handled disciplinary actions.
Improved store ranking by identifying performance gaps.
Managed cash and reconciled tills with rigorous security measures.
Delegated work based on sales targets and individual employee strengths.

I began my journey in the hospitality industry as a team member, swiftly advancing to the role of Assistant Cafe Manager within 26 months. Throughout my tenure, I have demonstrated proficiency in various areas, including customer service, team management, store handling, sales forecasting, and profit and loss analysis. 

My experience encompasses overseeing multiple outlets across Delhi, where I have consistently delivered operational excellence and fostered a culture of exceptional service delivery.