Message

Monolu Ashirwadam

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Key Skills

Technical issues analysis
Software diagnosis
Network diagnosis
Issue troubleshooting
TCP/IP Customer expert

Professional Experience

Jan 2021
Present
Tec support representative
SITEL Hyderabad, IN
Assisted customers in identifying issues and explained solutions to restore service and functionality.

Monitored systems in operation and input commands to troubleshoot areas.


Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Assisted customers with product selection based on stated needs, proposed use and budget.

Evaluated and responded to incoming sales leads and requests for technical support assistance.



May 2018
May 2019
Customer Executive
Examity Hyderabad, IN
Examity is the world’s leading solution for learning validation. We work with colleges, universities, employers, and certification providers to create secure, high-quality educational experiences – and ensure that learners who play by the rules are honoured for their work.
Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Exceeded Number% quality goal by carefully applying scripts and personal knowledge to address and correct problems.



Education

Mar 2015
Apr 2018
Bachelor of commerce in Siddharth degree college
Osmania University
Feb 2012
Apr 2014
Intermediate in St Mary's College
Osmania University
Mar 2002
Mar 2012
School in St Solomon school
Secondary school education

Achievements

2020
Inkjet mainstream
Best technical support representative with a reward of $200

Quote

“If you are not taking care of your customer, your competitor will.”

-Bob Hooey.

Hobbies & Interests

  • Playing Guitar
  • Listening Music
  • Internet Surfing
  • Reading books
  • DIY

Languages

English
(Native)
Hindi
(Native)
Telugu
(Native)

Career Aspiration

I’ve always enjoyed working with clients, which is why I took a sales position in the first place. my new goal is to find a sales leadership position. I could quickly show that fit for the role, I would love to prove that with my people skills along with my persuasive personality,

Get in touch with Monolu