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Monisha Palani

With 1 year of experience as a Customer Service Executive, I excel in handling customer inquiries, resolving issues, and providing exceptional service. My proficiency includes effective communication, problem-solving, and conflict resolution skills. I am adept at managing customer relationships, ensuring customer satisfaction, and meeting targets. My experience has honed my ability to work under pressure, adapt to changing environments, and deliver outstanding results.

Key Skills

Networking
CCNA
Cloud Computing
C/C++
Customer Relationship Management

Professional Experience

Aug 2023
Present
Customer Service Executive
Sutherland Global Services Chennai, IN
  • Handled customer inquiries: Responded to customer inquiries via phone, email, and chat, providing information on company products and services.
  • Resolved customer complaints: Effectively resolved customer complaints and issues by listening to their concerns, providing solutions, and following up to ensure satisfaction.
  • Provided technical support: Assisted customers with troubleshooting technical issues with products and services, utilizing my troubleshooting skills to identify and resolve issues promptly.

Education

Apr 2016
May 2019
B.E Electronics and Communication Engineering in St.Joseph’s College of Engineering and Technology
Anna University
Jul 2014
Apr 2016
Diploma Electronics and Communication Engineering in Sri Balaji college of engineering and technology
Anna University

Achievements

2024
Best Performer
Consistently recognized as a best performer in customer service my ability to effectively manage customer relationships has set me apart as a standout Customer Service Executive. With a proven track record of exceeding expectations and delivering exceptional service, I have built strong rapport with customers and consistently achieved high satisfaction ratings. 

Hobbies & Interests

  • Music
  • Shopping
  • Fashion Designing

Languages

Tamil
(Native)
English
(Fluent)

Get in touch with Monisha