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Monika Singh

Looking for an opportunity to upgrade self in project management. Graduate in b.com-2013 from Mumbai University. 6+ yrs. of experience in IT Asset & Software asset management. Expertise in IMACD process, Invoice & payment clearance, Asset procurement, internal and external auditing, IT budgeting. Excellent analytical and problem solving abilities,Strong organizational and multi-tasking skills. Leveraged expertise in providing effective support to the end users/clients. Highly skilled in performing analysis, functional design, documentation, Working knowledge of auditing, reconciliation of data with multiple reports IT Asset management, software asset management, monthly IT budgeting IT asset movement, asset disposal of asset and IT exit - I'd deletion of resigned users. Team-player who works closely with others to ensure efficiency in process operations.

Key Skills

Internal Auditing
Time Management
Budgeting
Software Asset Management
Reconciliation

Professional Experience

Feb 2020
Present
Senior IT Asset Engineer
Magna Quess Corporation Mumbai, IN
Installation of software' s, auditing, reconciliation of data with multiple reports, Monitoring, installation, auditing, schedule plans. Ensuring projects adhere to frameworks and organizing and maintaining documents based on project category. Working on software projects including collection of data with multiple teams like Adobe, BMC, server team for script execution. Co-ordination with vendors,internal meetings and discussions, ensuring solution to all issues.
Aug 2015
Apr 2019
Senior Executive ITAM
Microland Pvt Ltd Mumbai, IN
Joined as executive ITAM and got promoted within organisation. handled the task as per the requirement Met customer requirements & expectations and provided deliverables. Increased Customer Satisfaction Index (CSI) in 3 years. Handled IT Asset management, software asset management, monthly IT budgeting and negotiation with vendors, payment queries resolving, monthly meeting with clients and vendors for any issue, resolve escalation - analysis the problem which is user facing and resolve it. Documents/SOP creation by assuring adherence to defined process and taking sign off from clients. Physical Asset Verification. PAN India Laptop reconciliation for Centralized UPS. Monthly basis Transactions Audit – Ticket Auditing 100% IDR Audits closure based on domain (Evidence, IT approval, user / branch admin confirmation for closure, belonging valid chain mail) PO to be raised on basis of user requirement and share with vendor. Configure the same on asset receive at branch. Attend meeting with various Dept. & IT heads for monthly budgeting. Asset de-commissioning as a part of employee exit clearance process. Monthly software Reconciling (License & Freeware). Managing and storing documents, inventory, backups for secure access.
Aug 2013
Sep 2015
Asset Engineer.
Magna Infotech Mumbai, IN
Key Result Areas Handling IT asset movement, Asset disposal of asset. Asset de-commissioning as a part of employee exit clearance process. Provided monthly MIS to the customer. Tracked calls & mails, identified problem areas. Process Adherence and ensuring prompt response on calls,mails,tickets. Highlights
Highlights: Won Monthly Performer Award on serval occasion.

Education

May 2010
Apr 2013
Bachelor of commerce in Mumbai University
Mumbai University

Certifications

2020
ITIL Training
Knowlathon

Languages

English
(Fluent)
Hindi
(Native)

Get in touch with Monika