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Mohini kashyap

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Key Skills

TIME MANAGEMENT
Communication Skills
Problem-solving skills
Active listening
Microsoft Office
Excellent teamwork
Administrative support
Customer communication
Marketing material
Organization and Recordkeeping

Professional Experience

Jun 2023
Present
Admissions Counselor
Careerdose pvt. Ltd. Noida, IN
  • Reviewed admissions applications and evaluated student credentials. 
  • Reviewed and discussed new students' academic credentials, interests, and educational goals.
  • Created and designed marketing materials for student recruitment and retention.
  • Developed new student orientation programs to build excitement around transfer and enrollment.
Mar 2023
Jun 2023
Admission counselor
Data is good Pvt. Ltd. Noida, IN
  • Helped students develop organizational, time management and study skills. 
  • Provided resources to support students in achieving career goals.
  • Empowered students through counseling and skill-building exercises
Dec 2022
Mar 2023
Business Development Executive
Geetanjali homestate Pvt. ltd. Gurgaon, IN
  •  Communicated directly with customers and partners to build strong business networks and relationships.
  •  Established and maintained highly effective relationships with clients and industry partners to drive growth. 
  •  Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  •  Identified business development challenges and customer concerns for proactive resolution
Mar 2020
Apr 2022
Branch Manager
EDU SSA foundation Delhi, IN
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques. Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Feb 2018
May 2019
CUSTOMER SERVICE EXECUTIVE
Hitachi Delhi, IN
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supevisor .
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

May 2020
May 2022
Bachelor's of Arts in Open school of learning
Delhi University
Aug 2016
Sep 2017
1 year diploma in Frankfinn institute of airhostess training
Aviation hospitality and travelling management
Feb 2014
Apr 2015
12th in Central board of secondary education
Feb 2011
May 2012
10th in Dhruva public sr. Sec. School

Hobbies & Interests

  • Gardening
  • Traveling
  • Watching movies
  • Partying
  • Listen music
  • Gymmimg

Languages

English
(Basic)
Hindi
(Native)

Get in touch with Mohini