Message

Mohini kashyap

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Key Skills

Time Management
Communication Skills
Problem-solving skills
Active listening
Microsoft Office
Excellent teamwork
Administrative Support
Customer communication
Marketing material
Organization and Recordkeeping

Professional Experience

Dec 2023
Present
HR Manager
Swastik Corporation Bahadurgarh, IN
  • Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
  • Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
  • Supported company growth by collaborating on workforce planning efforts.

Aug 2021
Dec 2023
Admission counselor
Data is good Pvt. Ltd. Noida, IN
  • Helped students develop organizational, time management and study skills. 
  • Provided resources to support students in achieving career goals.
  • Empowered students through counseling and skill-building exercises
Sep 2019
Apr 2021
Branch Manager
EDU SSA foundation Delhi, IN
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques. Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Mar 2018
May 2019
CUSTOMER SERVICE EXECUTIVE
Hitachi Delhi, IN
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supevisor .
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Jun 2020
May 2022
Bachelors of Arts in Open school of learning
Delhi University
Sep 2016
Sep 2017
1 year diploma in Frankfinn institute of airhostess training
Aviation hospitality and travelling management
Mar 2014
Apr 2015
12th in Central Board of Secondary Education
Mar 2011
May 2012
10th in Dhruva public sr. Sec. School

Hobbies & Interests

  • Gardening
  • Traveling
  • Watching movies
  • Partying
  • Listen music
  • Gymmimg

Languages

English
(Fluent)
Hindi
(Native)

Career Aspiration

"I would like to continue to develop my skills and experience by working with professional recording equipment. I also want to develop my leadership and organizational skills. This will help me achieve my goal of leading production teams in the future."

Get in touch with Mohini