Jan 2023
Present
Quality associate
Tech Mahindra
Hyderabad City, IN
- Conducting daily audits for a team of 16-18 members.
- Parameters are checked regularly.
- NoShow/Reschedules are audited weekly
- Feedback on how team works are done.
- Advising team how to interact with clients if the parameters are not met.
- Weekly, monthly reports on team performance is sent on time
- One quality training is conducted by me to my colleagues every month.