Feb 2022
Present
Senior Assistant Help Desk Technician
DXC Technology
Bengaluru, IN
Handled customer concerns and escalated major issues to supervisor.
Managed complaints with calm, clear communication and problem
solving. Enhanced working relationships by participating in team-building activities.
Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.
Provided remote IT services support to international teams, responding quickly to incidents with clear resolutions.
Used excellent listening skills to obtain and note all information of customer issues, helping to solve problems more effectively.
Asked customer in-depth and specific questions to better understand issues, find route causes and solve problems.
Used remote access software to help fault-find and solve computer
Managed complaints with calm, clear communication and problem
solving. Enhanced working relationships by participating in team-building activities.
Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely.
Provided remote IT services support to international teams, responding quickly to incidents with clear resolutions.
Used excellent listening skills to obtain and note all information of customer issues, helping to solve problems more effectively.
Asked customer in-depth and specific questions to better understand issues, find route causes and solve problems.
Used remote access software to help fault-find and solve computer
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