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Mohammed Emaad Ali

 Highly  diligent  professional  with  1+  years  of  experience  recruiting,  training,  supervising,  and  motivating  customer  service  staff.  Proven  record  optimizing  team  performance  to  build  customer  loyalty  and  retention.  Excellent  communicator  and  an  expert  at  identifying  and  resolving  customer  issues  over  the  phone  and  email.  Excited  to  leverage  my  interpersonal  skills  to  provide  personalized  customer  service  and  improving  overall  team.

Key Skills

Customer service management
Team supervision & training
Customer complaint resolution
Performance evaluation
Cross-functional collaboration
Quality assurance
Relationship Building
Internal/external communication
Microsoft Office Suite
Problem-Solving
Freshdesk

Professional Experience

Mar 2022
Feb 2023
Technical Support Engineer
2coms Hyderabad, IN
Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels

Collect source data such as customer names, addresses, phone numbers, and credit card information for over 1000 customers and enter data into customer service software
 

Education

Mar 2021
May 2024
B.E (Pursuing) in Lords Institute of eng and tech
Osmania University

Quote

"When you want something, all the universe conspires in helping you to achieve it."

~Paulo Coelho

Hobbies & Interests

  • Basketball
  • Football

Languages

English
(Native)
Hindi
(Native)

Get in touch with Mohammed Emaad