Message

Mohamed Fayas

People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service agent, coming with strong knowledge of CRM systems and practices, and 2+ years' proven customer support experience.

Key Skills

Communication skills.
Customer Relationship Management
Empathy
Adaptability
Ms office
Public Speaking & Presentations.

Professional Experience

Jan 2020
Jan 2022
Customer Service Representative
Sitel India Chennai, IN
Sitel india BPO in Chennai. It provides outsourced sales, technical support, customer service, and other business processes for large companies.
  • Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10%.
  • Placed and canceled an average of 200+ orders from customers, distributors, and agents a week.
  • Maintained a customer account information database (incl. canceling and updating customer accounts.)
  • Prepared monthly reports on customer satisfaction.

Education

Apr 2016
Mar 2020
B.Tech mechanical engineer in
Periyar maniammai university

Achievements

2021
Associate of the month
  • Received Associate of the Month Award 1 times.
  • Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue.
  • Maintained customer retention rate 40% above the company average.

Languages

English
(Native)
Tamil
(Native)
Urdu
(Basic)

Get in touch with Mohamed