Jan 2020
Present
Customer relationship officer
Bharti Airtel
Erode, IN
Customer Relationship Officers handle the concerns of the people who buy their company’s products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings.
- corporate accounts on telecom products like Mobile and FL
- To ensure end to end service delivery for corporate by agency CRES ; meeting their requirement as per defined TAT and SLA
- To front end Corporates and ensure nil escalations
- To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.