Nov 2018
Nov 2019
Call Center Agent
mtn sudan company Ltd
Khartoum, SD
It is a multinational telecommunications company established in South Africa in 1994 that provides telephone and mobile telecommunications services
· Timely management of large amounts of incoming and outgoing calls.
· Follow the script for texts and instructions for calls.
· Determining customer needs, clarifying information, and providing available solutions or alternatives.
· Providing marketing offers for the company's products and services when providing an opportunity to do so.
· Building sustainable relationships with customers by obtaining additional data such as (email, or other phone number)
· Keep records of all conversations in our call center database in an understandable manner
· Attending educational trainings on an ongoing basis to improve the level of service and performance.
· Follow-up procedures to achieve the objectives of the customer service department.
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