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Mithali Waghray

Career started with an entry level job of Invoice processing from August 2014 and had been fairly successful in convincing my superiors to allow me to take up more responsibilities and challenges and resolve issues related to the job on hand. More to come by and awaiting what is in store for me with a positive feel,

Key Skills

Microsoft Excel
Leadership
Teamwork
Accounting & Reporting
Adaptability and Flexibility
Time Management

Professional Experience

Jan 2024
Present
Assistant Account Manager
Denali Management Services Pvt Ltd Hyderabad, IN
 
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Worked with multiple departments to check proper billing information.
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Monitored outstanding invoices and performed collections duties.
  • Responded to customer concerns and questions on daily basis.
  • Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors and check reissues.
  • Audited and corrected billing and posting documents for accuracy.
  • Reconciled accounts receivable to general ledger.
  • Working with Invaati Tool for Documents approvals

May 2021
Jan 2024
Accounts Payable Manager
Kotak Mahindra Bank Hyderabad, IN
Learning opportunities are good
 
  • Managed billing operations for a portfolio of corporate clients at KOTAK MAHINDRA BANK
  • Communicated with clients to resolve any billing discrepancies and ensure timely payment processing
  • Led a team of billing specialists to streamline invoice processing and improve efficiency
  • Worked collaboratively with other departments to ensure accurate billing information and resolve client queries
  • Demonstrated strong communication skills in providing excellent customer service and building relationships with clients.
  • Worked in KRAMAN tool manually entering the details of Invoices
  • Worked in ARCHIBUS tool for Assets related invoices
Aug 2020
Apr 2021
Helpdesk Executive
CBRE South Asia Pvt Ltd Hyderabad, IN
Work environment is good
 
  • Led a team of Helpdesk Associates in providing support to internal and external customers, ensuring timely resolution of issues and meeting service level agreements
  • Coordinated with cross-functional teams to troubleshoot and resolve technical issues, contributing to a positive work environment and efficient problem-solving processes
  • Managed the processing of invoices for vendor payments, ensuring accuracy and adherence to company policies and procedures
  • Addressed customer queries and concerns promptly and professionally, maintaining high levels of customer satisfaction and retention
  • Conducted regular client visits to gather feedback, address concerns, and strengthen relationships, resulting in improved client satisfaction and loyalty.
  • Scheduled staff and delivered training materials and information.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Managed high levels of call flow and responded to technical support needs.
  • Explained repair and maintenance procedures to customers for full comprehension.
  • Planned work calendar by scheduling appointments and tracking customer service requests.
  • Managed financial operations by providing customers with estimates for repair work.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Coordinated between billing department and customers to resolve problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
Jun 2017
Jun 2020
Accountant
Indian Oil Corporation Hyderabad, IN
 
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Gathered financial information, prepared documents, and closed books.
  • Used advanced software to prepare documents, reports, and presentations.
  • Used TALLY Software for the entry of Invoices for all Expenses
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Prepared and filed tax forms to meet needs of customers.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Identified legal tax savings and recommended ways to improve profits.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
  • Diminished outstanding debts by analyzing accounts for issues.
Jul 2016
May 2017
Process Executive
Cognizant Technology Solutions India Pvt Ltd Hyderabad, IN
 
  • Performed end-to-end processing of homeowner loans, ensuring all necessary documents and information were collected and reviewed according to established guidelines
  • Utilized ERP tools to update and maintain accurate records of homeowners, regularly checking for updates and changes from tax authorities
  • Managed a checklist of taxpayers to validate information and ensure compliance with tax regulations and guidelines
  • Presented weekly progress reports to management, highlighting key metrics, trends, and areas for improvement
  • Conducted team huddles with team members to streamline processes, improve efficiency, and deliver exceptional service to homeowners.
Jul 2014
May 2015
Process associate
Genpact Hyderabad, IN
 
  • Created Purchase Requisitions (PR), Purchase Orders (PO), Goods Received Notes (GRN) entries in the system to streamline the invoice processing and payment runs
  • Managed incoming queries related to invoices and promptly resolved discrepancies to ensure accurate and timely payments
  • Worked on disputed or aged invoices, following up with requisitions and vendors to resolve hold invoices as per Accounts Payable guidelines
  • Solved service desk queries related to invoice processing and provided guidance to team members on handling invoice-related issues
  • Performed daily internal audits to ensure all invoices were processed and handled according to company guidelines, contributing to overall process efficiency.
  • Used ERP tool to enter the Invoice processing

Education

Oct 2011
Jun 2013
MBA in Bharath P.G and Degree College
Osmania University
Jun 2006
Apr 2009
B.com in St Joseph's Degree and P G college
Osmania University
Jun 2004
Apr 2006
CEC in Pranathi Junior College
Osmania University
Jun 2003
Mar 2004
SSC in St Dominics High School
Board of Secondary education
Jun 1990
Jun 2003
ICSE in St Joseph's Public School

Languages

English
(Fluent)
Hindi
(Fluent)
Telugu
(Basic)

Career Aspiration

In the next 3 years, I aim to become a seasoned Deputy Accounts Manager with extensive knowledge in managing accounts and processes. I also aspire to move towards my goal of becoming a Facility Manager by gaining experience in project management and leadership roles.

Get in touch with Mithali