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Michelle Irah Atienza

Result-oriented professional with a demonstrated record of success in office management, sales, customer relations, rental services, secretarial and clerical services and document control. Devoted to punctuality and loyalty, with outstanding attendance record and proven ability to derive superior results.My objective is to apply for a position in your company where I may apply my values to the betterment of your organization as well as of myself.

Key Skills

SAP ERP
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Microsoft Visio
Document Control
Customer Service
Copywriting

Professional Experience

Oct 2019
Present
Document Controller
Ali & Sons Marine Engineering Factory LLC Abu Dhabi Municipality, AE
ASMEF is an interdisciplinary company offering complete services within the oil & gas and the petrochemical industries.
  •  Generated purchase requisitions (PR's) and coordinated with managers, engineers, purchasing department (for PO's), and stores with the use of SAP ERP software
  • Preparation of technical documents, official letters, PowerPoint presentations and MS Visio flowcharts 
  •  Preparation and copywriting of technical documents in client (and/or) ASMEF standards
  •  Efficiently coordinated all activities related to document control procedure, including technical documents, drawings and commercial correspondence
  •  Encoded data into standard registers ensuring that the information is accurate and up to date
  •  Clearly maintained updated records of all approved documents and drawings and their distributions
  •  Coordinated between internal departments, subcontractors and clients making sure all controlled copies of latest approved documents and drawings are given to appropriate staff and suppliers, as applicable
  •  Supervised the utility of engineering plotters
  •  Printed and distributed documents and drawings as required
  •  Generated and maintained files and logs as required by any current ongoing project
  •  Generated document control reports, weekly & quarterly KPI reports ensuring that all members of the division meet their KPI quota and targets
  •  Drafted subcontractor and client related official e-mails and letters as required
  •  Collected invoices and receipts, and coordinated the distribution between on-site and off-site receivers of cheques and petty cash 
Nov 2017
Oct 2019
Rental Sales Agent
Fast Rent a Car (now Autostrad Rent a Car) Abu Dhabi Municipality, AE
Fast Rent a Car is a car rental company offering a multitude of vehicle services to individuals as well as corporates in the UAE.
In this company, I have honed my ability in in handling sales, after sales, customer service requirements unique to rental sales services. In such a company, the product one provides does not simply go to the customer. It is not entirely a product as well, but a mix of that and exemplary services. In this case, the vehicle goes to the customer, but eventually, it comes back to you too. Renewing and refreshening the said vehicle, it goes back to another customer, and so on and so forth, until the end of its rentable life (usually after 3 years). The whole time it is with them though, it is a rental sales agent's job to provide customer service, after-sales service to clients and patrons.
  • My job responsibilities were as follows:
  •  Coordinated long term rental sales with sales manager and agents, follow-up on supplying of vehicles, assigning of said vehicles to clients, and assisting them with the necessary paperworks and legal documentations
  •  Liaised with quality, fleet, drivers, and customers
  •  Prepared the invoice, coordinated and followed-up with Head Office and Accounts Division, collection of payments, petty cash control, bank deposits, DBR (Daily Business Report) and batch transmission.
  •  Maintained: Rentals, Leases, Logbooks, T-Cards, General filling, Police reports, Accident paper works, 
  • Replacements and VDRs (Vehicle Damage Reports)
  •  Managed, maintained, and completed fuel bill reports
  •  Completed highly accurate, high volume money counts via both manual and machine-driven approaches
  •  Supervised drivers, car washers and Quality officers based on situation demands 
Feb 2016
Jun 2017
Customer Care Representative
Sun Life of Canada Bonifacio Global City, PH
Sun Life Financial Inc. is a Canadian financial services company. It is primarily known as a life insurance company.
Responsibilities:
  • Devised a careful approach in handling of sensitive requests related to severe illnesses, death, etc. 
  • resulting to better Net Promoter Score
  •  Meticulously resolved inquiries and accomplished telephone requests
  •  Intricately analyzed profits earned by insurance product(s) of clients concerned.
  •  Executed customer transactions, including deposits and payments, and dividend withdrawals
  •  Provided high level of customer service through friendly approaches, strong professionalism and timely 
  • assistance with each transaction
  •  Completed special procedures for clients such as making modifications to their existing products, 
  • insurance claims, and walking them through requests for investigating identity theft
  • Account handles:
  • Life Insurance Claims
  • Sales coordination and accounts management intermediation between agents, brokers and clients 
Apr 2015
Jul 2015
HR Apprentice
Jobstreet Philippines Ortigas, Philippines, PH
JobStreet is an online employment marketplace in Asia connecting employers with job seekers via dedicated job boards all over the South East.
As an HR apprentice, my job was to assist the HR officer with her day-to-day tasks, be the "HR officers" of interns, and help manage company events catered to employee engagement throughout my internship.
Oct 2014
Mar 2015
Apprentice
Accounting Apprentice Global Learning Support, PH
Global Learning Support is a pioneer in the eLearning sector, working with education providers to reduce the student dropout rates.
 During my time at GLS, I worked as a intern assisting both the Human Resources Department and the Accounting Department staffs with their day to day tasks.
Oct 2012
Sep 2014
Customer Service Representative
Convergys (now Concentrix) Alabang, Muntinlupa, Philippines, PH
Convergys was an American corporation that provided billing and business support system (BSS) products and services including revenue management.
As a Customer Service Representative and Billings Agent, my responsibility was to help customers with their billing account, TV and movie subscriptions, and technical problems related to their satellite services. In this company, I offered my passion and commitment in providing superior customer service to DirecTV's clients located in the USA and Alaska.

Education

May 2009
Mar 2016
Bachelor of Science in Business Administration in
De La Salle University - Dasmariñas

Certifications

2019
Certified Accounting Professional (CAP)
Zabeel International Institute of Mgt & Technology
2021
Lean Six Sigma White Belt Certification
Ali & Sons Holding LLC

Quote

One must be careful of the books, and what is inside them, for words haev the power of to change us.

Cassandra Clare

Hobbies & Interests

  • Writing
  • Reading Books

Languages

Filipino
(Native)
English
(Native)
Arabic
(Basic)

Career Aspiration

The average length of a job in our industry is three and a half years. So, speaking statistically, I would expect to have moved into a more senior role by that point.

Get in touch with Michelle Irah