Meera Lonke

 With 19 years of experience in the industry, I have developed a diverse skill set working in roles such as Technical Support Officer, Analyst – Quality, Team Leader, Bench and Escalation Manager. My career has allowed me to build expertise in providing technical support, ensuring quality standards, and leading teams to consistently meet performance goals. As a Bench Manager, I have successfully overseen resource allocation and ensured efficient utilization of team members, optimizing staffing levels based on project needs and business requirements. In my role as a Client Escalation Manager, I was responsible for handling high-priority client escalations, resolving complex issues, and ensuring swift, effective resolutions to maintain strong client relationships and high customer satisfaction. I have consistently demonstrated the ability to manage and mitigate client concerns, providing timely solutions and maintaining trust.