- Escalation Management: Led the escalation management process for client and internal issues, ensuring timely resolution and clear communication with all stakeholders.
- Client Management: Served as the main point of contact for key client accounts, building strong relationships and addressing their needs and concerns in a proactive manner.
- Collaboration: Worked closely with cross-functional teams to identify root causes of escalations and implement solutions to prevent future issues.
- Decision Making: Made critical decisions under pressure to prioritize and escalate issues that required immediate attention, balancing the needs of the client with company resources and capabilities.
- Continuous Improvement: Implemented process improvements based on feedback from escalations, leading to increased client satisfaction and reduced escalations over time.
©2025 CraftmyCV.com. All Rights Reserved