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Md Shakir

Restaurant Manager with 3 years of experience managing a high-quality and fast-paced pan India restaurant. Skilled at training staff to the highest standards of customer service, ensuring increased customer satisfaction, reduce staff turnover rates, and a rise in sales through upselling techniques.

Key Skills

Communications
Adaptability
Teamwork
Leadership
Cutomer service
Problem Solving.
Positive attitude

Professional Experience

Mar 2019
Sep 2020
Restaurant Manager
Moti Mahal Delux Arunachal pradesh, IN
Moti Mahal Delux is Fine Dine Restaurant Established in 1920 by Kundan Lal Gujral.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Assisted head chef in inventory, ordering food, and maintaining BOH equipments.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Assessing and improving profitability.
  • Preparing and presenting staffing/sales reports.
  • Preparing and presenting food cost/P&L reports.
  • Prepared for and executed new menu implementations.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.

Apr 2018
Mar 2019
Restaurant Manager
Moti Mahal Delux Gorakhpur, IN
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Assisted head chef in inventory, ordering food, and maintaining BOH equipments.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Assessing and improving profitability.
  • Preparing and presenting staffing/sales reports.
  • Preparing and presenting food cost/P&L reports.
  • Prepared for and executed new menu implementations.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.

Mar 2017
May 2018
Restaurant Supervisor
Moti Mahal Delux Pratapgarh, IN
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
  • Maintain quality control for all food served.
  • Analyze staff evaluations and feedback to improve the customer's experience.
  • Generate weekly, monthly, and annual reports.
  • Train new employees and provide ongoing training for all staff.
  • Attend quarterly P&L meetings.

Nov 2015
Jan 2017
Head waiter
The Datai Langkawi Langkawi, MY
Nestled in the heart of a 10-million-year-old rainforest, The Datai Langkawi is a captivating destination resort that blends into its natural surroundings.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Assign waitstaff to tables and place food & drinks orders.
  • Train new waitstaff and manage waitstaff.
  • Perform opening and closing duties.

May 2015
Nov 2015
Bartender
The Taras Beach & Spa Resort Redang island, MY
  • Greetings customers as they walk into bar.
  • Mixing beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar and fruits.
  • Prepare alcohol Or non-alcohol beverages for bar and restaurant patrons.
  • Plan and present bar menu.
  • Stay guest focused and nurture an excellent guest experience.
  • Restock and replenish bar inventory and supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Sep 2014
Apr 2015
Hotel Management Trainee
The Raj Palace Jaipur, IN
  • In All Major Department. 

Education

Apr 2012
Mar 2015
Hotel Management in Pacific Institute of hotel management
Pacific university
Jan 2009
Mar 2011
Intermediate in Munnilal karpuri colleg
Muzaffarpur universitya
Feb 2008
Apr 2009
Matriculation in Mathura High School
Bihar Board

Quote

The harder you work for something, the greater you will feel when you achieve it.

Hobbies & Interests

  • Traveling
  • Meeting with new people

Languages

English
(Fluent)
Hindi
(Fluent)
Urdu
(Fluent)

Career Aspiration

Over the next few years, I want to explore and develop skills in hospitality management. In three years, I want to have gained experience in food & beverage for restaurant manager. I will be looking for opportunities to expand my responsibilities within this role to work towards my goal.

Get in touch with Md