Message

Md Sahid

Knowledgeable and dadicated customer service professional with extensive experience in debt management. Solid team player with outgoing. Positive demeanor and proven skills in establishing report with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and Process optimization. Articulate, energetic and Result-orianted with Exepmlary passion for devloping relationship, cultivating partnership and growing business.

Key Skills

Complaint resolution
Managing Team Dynamics
Business growth and retantion

Professional Experience

Jan 2020
Present
Customer Service Executive
Yuvington technology pvt ltd Noida, IN
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Evaluated customer information to to explore issues. Develop potential solution and Maintenane high quality service 
Sep 2019
Feb 2020
Customer Care Representative
Tech Mahindra Noida, IN
Addressed on average [110] inbound customer calls daily 
Maintained customer satisfaction with forward thinking Strategies focused on addressing customer needs and resolving concern 
Jun 2018
Oct 2019
Customer Service Executive
Teliminds Delhi, IN
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Jun 2019
Jul 2022
Bscg in Shri arbindo malviya nagar
Ignou
May 2016
Jun 2018
High school diploma in Np co-ed sr sec school ansari nagar
CBSE

Certifications

2019
Ccab
Adharshila

Hobbies & Interests

  • Dancing
  • Travelling
  • Learning new things

Languages

English
(Fluent)
Hindi
(Native)

Get in touch with Md