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Mayank Garg

I am energetic, ambitious person ho has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with . As a graduate with seven years of experience in Automotive. I am excellent in working with others to achieve a certain objective on time and with excellence.

Key Skills

Customer Relationship Management
Technical analysis
Technical support
Customer Retention Management

Professional Experience

May 2024
Present
Monitoring And Evaluation Specialist
Car vaidya Indore, IN
Car Vaidya is a one-stop solution for all your car servicing needs. From regular maintenance to repairs, we ensure your vehicle runs smoothly.
  • Conducted regular data analysis and reporting to monitor project outcomes and impact as a Monitoring and Evaluation Specialist at Car Vaidya.
  • Developed and implemented monitoring tools and systems to track project performance indicators and ensure data quality.
  • Provided technical support to project teams to ensure accurate data collection and reporting methods.
  • Implemented customer relationship management strategies to enhance client engagement and satisfaction.
  • Utilized my skills in customer retention management to identify and address customer needs and improve overall client retention rates.
Jan 2022
Mar 2024
Customer Service Advisor
Rukmani motors pvt ltd Indore, IN
Rukmani Motors Pvt Ltd is a leading automotive dealership offering a wide range of vehicles, parts, and services. We strive for excellence in all wedo
  • Implemented effective customer relationship management strategies to ensure high levels of customer satisfaction and retention
  • Utilized technical analysis skills to troubleshoot and resolve customer issues related to vehicle servicing, warranty claims, and product inquiries
  • Provided technical support to customers on various vehicle models, features, and functionalities, ensuring smooth operation and optimal performance
  • Played a key role in customer retention management by proactively addressing customer concerns, handling complaints, and providing personalized solutions
  • Collaborated with cross-functional teams to enhance overall customer experience and drive sales growth through exceptional customer service
Dec 2021
Dec 2022
Evaluation Specialist
Ola cars Indore, IN
Work is to evaluate the used cars technically which comes to retail stores and set the market price according to the evaluation done .
  • Conducted regular evaluations of customer feedback and satisfaction surveys to identify areas for improvement in service quality
  • Developed and implemented strategies for customer retention and loyalty, resulting in a 20% increase in repeat bookings
  • Provided technical support to customers experiencing issues with the Ola cars app, troubleshooting and resolving issues promptly to ensure a smooth user experience
  • Collaborated with the technical team to perform data analysis and identify trends in customer behavior, leading to targeted marketing campaigns and product enhancements
  • Utilized CRM software to track customer interactions and engagements, ensuring personalized and responsive communication with clients
Jul 2020
Nov 2021
Service Advisor
Rukmani motors pvt ltd Indore, IN
Customer Service Advisors work to ensure that their company's customers receive the best possible service when using their product. Whether working via email, on the phone or on the shop floor, they are the generally first point of contact for customers looking for help or information.
Jul 2014
Mar 2020
Automotive Technician
Ocean motors pvt ltd Indore, IN
As an auto repair technician inspects, maintains, and repairs vehicles. In smaller businesses, duties may include a full range of repair and maintenance services. In larger businesses, specialize in certain areas, such as brakes, transmissions, or air conditioning systems.

Education

Aug 2010
May 2014
Bacholers of engineering in SD Bansal college of engineering
RGPV

Certifications

2019
Bronze certification
Maruti Suzuki

Achievements

Identified a problem and solved it.
Problem-solving isa process of solving any kind of problem. This process is acted upon in some steps. These steps start from identifying the problem and determining the cause of the problem. After the problem and its cause are identified, the next step is to select alternatives for the solution and implement the solutions.

Hobbies & Interests

  • Cricket
  • Playing football
  • Playing Volleyball

Languages

English
(Fluent)
Hindi
(Native)

Career Aspiration

Over the next few years, I want to explore and develop skills more . In three year's , I will be looking for opportunities to expand my responsibilities within this role to work towards my goal.

Get in touch with Mayank