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MASIUR RAHAMAN

Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing 8 years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.

Key Skills

Passenger assistance
Friendly service mentality
Teamwork and Collaboration
Self-Motivated
Customer service management
Understand customer needs
Interpersonal skills

Professional Experience

Aug 2022
Present
Sr customer service executive
AI Airport services Ltd Kolkata, IN
  • Handling flights for Qatar airways and Air India

  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of Resources 

  • Operated PA system to make announcements regarding flight activity

  • Verified identification and travel documents to efficiently board passengers for on-time departure

  • Used airline computer system to create airline  boarding passes

  • Used Amadeus altea Software to prepare pre-departure and post-departure reports and passenger manifests

  • Coordinated with ramp agents to successfully store, remove and transport customer baggage

  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills

  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
Jan 2015
Aug 2022
Customer service agent
AI Airport services Ltd Kolkata, IN
  • Greeted passengers and provided boarding instructions

  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight

  • Collected baggage charges and accepted baggage for check-in

  • Managed gate, ramp and cabin services for each flight

  • Provided clients with assistance in preparing required travel documents and forms

  • Utilized PA system to announce departures and changes to landings.

Education

Sep 2013
Aug 2014
P G diploma in aviation and hospitality services in Frankfinn institute of airhostess training
Frankfinn institute of airhostess training
Aug 2009
Sep 2010
Post graduate diploma in mass communication in University of Calcutta
University of Calcutta
May 2006
Apr 2009
Bachelor of commerce in MVR Degree college
Andhra University

Languages

English
(Fluent)
Bengali
(Fluent)
Hindi
(Fluent)

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