- Managed a portfolio of client accounts, ensuring timely payment of invoices and resolution of any billing issues
- Communicated with clients via email and phone to provide updates on account status and address any concerns or questions
- Collaborated with internal teams to ensure smooth coordination of account management and billing processes
- Handled incoming calls from clients regarding billing inquiries, providing excellent customer service and resolving issues in a timely manner
- Maintained accurate records of client interactions and account status in the company's CRM system, ensuring efficient knowledge management
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