Manu Nair

 • Responsible for setting up the international sales process for Insurance (Data & Analytics) & Snowflake (Cloud) 
• Spearheaded a team of 6 members and created & sustained a dynamic environment that fosters career development opportunities and motivates high performance amongst team members 
• Expanded brand visibility of Saama Analytics through LinkedIn & also constant interaction with potential clients and partners in the US market 
• Acquired 3 new logos with ticket value of around $150K 
• Responsible for mentoring team members to setup 25 meetings/month 
• Identified the business pain areas and need of focusing on Customer Experience, to get recurring business from existing customers. 
• Implemented Salesloft in 2019, which optimized accountability in the sales process that enabled us to improve our results forecasting 

 • Responsible for setting up the Market Response Team for APAC, MENA and EU Markets 
• Establish business relationships with key personnel in assigned customer accounts • Manage end to end product lines, strategizing with the support resources, team members, and management 
• Maintain high customer satisfaction ratings exceeding company standards 
• Analysed the portfolio of opportunities and the sales cycle, to present a new sales strategy which led to a significant increase in revenue from leads that came through chat support 
• Responsible for setting appointments and giving product demo of the Questionpro tool, sending out proposals, and closing the deal. 
• Identify potential clients, and the decision-makers within the client organization 

 • Work with the management team to identify and evaluate, new target clients and implement strategic sales plan 
• Achieve own sales target to achieve team target and/or overall company target 
• Initiate and complete proposals and presentation for new business opportunities 
• Work with internal teams to deliver a presentation to capture the profitable business opportunities
• To maintain an excellent client relationship with existing and potential client 
• Prospect for potential new clients and turn this into increased business 
• Identify potential clients, and the decision-makers within the client organization 
• Set up meetings between client decision makers and company’s practice leaders/Principals 
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. 

 • Integrate personal sales efforts with other organized marketing activities. 
• To provide a monthly activity report to the CEO outlining activities. 
• Responsible for end to end selling for smaller accounts (Alexa > 300000 / Lower Revenue). 
• To communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. 
• Make sales contacts, research customer needs and recommend Social Annex’ offerings. 
• Develop and execute sales strategies and tactics to renew and increase the revenues from existing customers. 

 • Finding suitable and potential clients for the company through direct sales. 
• Co-coordinating with the team on achieving monthly targets. 
• Maintaining reports on a daily basis. 
• Coach, facilitate, solve work problems, and participate in the overall team efforts 
• Promote equal opportunities and recognizing the need to encourage and develop team members. 
• Arranging and chairing weekly team meetings, focusing on targets and achievements. 

 • Responsible for the direction of business, developing new client business, existing client growth, implementation of efficiencies, and technology. 
• Maintaining reports on a daily basis. 
• Responsible for taking the organization from the b2c vertical to b2b. 
• Leading negotiations and overcoming objections to capture new business opportunities. 
• Supporting marketing-related events, seminars, mailings, and call campaigns to increase brand awareness and presence in the international market. 
• Arranging and chairing weekly team meetings, focusing on targets and achievements. 

 • Troubleshooting user problems relating to Operating System issues 
• Managing all online customer contacts 
• Occasionally negotiating with customers on price 
• Closing sales and creating a pipeline for future 
• Issues with missing drivers 
• Performed upgrades, installation of software and drivers and essential desktop troubleshooting. 
• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies 
• Supervised, and provided technical back up, for a team of 80 Technicians. 
• Configuration and testing of any new hardware and software. 
• Responsible for Data Backup and retrieval for Clients. 
• Looked after the networking hardware, including routers, switches, fiber optics, and wireless networks. 
• Troubleshooting issues with mail clients (Outlook, Outlook Express, Windows Live Mail, Eudora, Thunderbird) 
• Handled escalation calls as L3 technicians. 

• Process-level, BU-level & Client-level Reporting for AGL Resources (Pune &Powai) • BU-level Reporting for British Petroleum (Pune) & COBB Energy (Hyderabad) 
• Scheduling workforce (including analysis of volume and temperature forecasts, collection of shift preference requests, roster analysis, shift allocation, ITMS upload & transport follow-ups) 
• Real-Time CMS monitoring (to ensure schedule adherence) & Split/Skill Assignment (to ensure optimum call routing) 
• Direct interaction with client’s Workforce Management Team 
• Creation of Strategic Dashboard for higher management of WIPRO & AGL Resources 
• Creation of distribution file for PBPP and other bonus (like festivals, Extra Milers, etc.) 
• Uploading QPLC targets & scores 
• Team allocation & re-shuffling 
• ID (WIPRO & Client) reconciliation 
• Tracking changes in Process MAP 
• Participation in IEX implementation 
• Creation & maintenance of Quality Archive 
• Verification of Language Line bills