MK
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Malarvizhi K

Driven customer with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Key Skills

Exceptional telephone etiquette
Online chat and email
Troubleshooting and Issue escalation
Logistics policies and procedures

Professional Experience

Apr 2019
Present
Customer Service Executive
Tech Mahindra Visakhapatnam, IN
 
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Monitoring RTM and SLA
 
Mar 2018
Apr 2019
Customer Service Executive
Concentrix Visakhapatnam, IN
 
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handling difficult customer queries from Escalation desk.
 

Education

Jun 2006
Apr 2009
B.Sc Physics in Anna Adarsh College For Women
Madras University
Jun 2005
Apr 2006
Higher Secondary School in Dr. K. K. Nirmala Girls Higher Secondary School
Jun 2003
Apr 2004
SSLC(10th) in Dr. K. K. Nirmala Girls Higher Secondary School

Certifications

2008
Certification in Information Technology
NIIT

Languages

English
(Fluent)
Tamil
(Native)
Telugu
(Fluent)

Get in touch with Malarvizhi