Message

Madhu Kiran CH

• I have 1+ years of experience as Process Associate-CRM by resolving customer queries and I have 1+ years of experience as a QA & Site Engineer(which includes application management and giving the output results explanation to the clients). • Also, I have 2+ years of experience in WebSite Management here I was managing the client (Wells Fargo, Walmart, etc..)E-commerce Advertisement links by posting into multiple sites and monitoring the Clicks and sales generated).

Key Skills

ZenDesk
Ameyo
Jira
Auto CAD
Eclipse
MATLAB
VMware

Professional Experience

May 2019
Present
Process Associate
Games24x7 Bangalore, IN
 • Responding to Player queries in a timely and accurate way, via phone & email. • Identify customer needs and help customers use specific features. • Share feature requests and effective workarounds with team members.


Aug 2018
Jul 2019
Support Executive-VServe
Nous Infosystem.Pvt.Ltd Bangalore, IN
 • Interacting with the client(Rakuten) on calls and email, diagnose, troubleshoot, and identify solutions to resolve the issues on the E-Commerce websites. 


May 2017
Sep 2018
QA & Site Engineer
Spin Technologies.Pvt.ltd Bangalore, IN
 • Performed application testing and provided support to top clients(TATA, JLR, Honda) in the application installation and also perform troubleshoot on application inquiries. • Analyze Client requirements and ensure optimal levels of customer satisfaction to provide appropriate support. • Manage requests from internal and external clients and resolve them through email and phone. 



Education

May 2013
Jun 2017
Electrical Engineering(EEE) in Ballari Institute of Technology & Management
VTU

Certifications

National level IT Exhibition
VTU
SalesForce CRM
Udemy
WIRELESS SMART CONTROL HUB
WIPRO mission10x Lab

Achievements

District Level Badminton
 Won in District Level Badminton tournament.
Automated Self-Cleaning PV Panels
 Developed project on Automated Self-Cleaning PV Panels and ADANI SOLAR( ADANI GROUP) has come up to buy the technology used in the project. 

Hobbies & Interests

  • Badminton
  • Cricket
  • Movies
  • Online Gaming
  • Riding Motorcycle

Languages

Telugu
(Native)
Hindi
(Fluent)
English
(Fluent)
kannada
(Native)

Career Aspiration

I see myself taking on new and exciting projects and that will prepare me for a Managerial role with the organization.

Get in touch with Madhu Kiran