Message

Madhu Kiran CH

• As I have 1+ years of experience as a QA & Site Engineer. • Also, I have 2+ years of experience in WebSite Management and in Process Associate.

Key Skills

Auto CAD
Eclipse
MATLAB
VMware

Professional Experience

Jul 2019
Present
Process Associate
Games24x7 Bangalore, IN
 •  Responding to Player queries in a timely and accurate way, via phone & email.
 •  Identify customer needs and help customers use specific features.
 •  Share feature requests and effective workarounds with team members.
 
Sep 2018
Jul 2019
Support Executive-VServe
Nous Infosystem.Pvt.Ltd Bangalore, IN
 • Interacting with the client(Rakuten) on calls and email, diagnose, troubleshoot, and identify solutions to resolve the issues on the E-Commerce websites. 

Jun 2017
Sep 2018
QA & Site Engineer
Spin Technologies.Pvt.ltd Bangalore, IN
• Performed application testing and provided support to top clients(TATA, JLR, Honda) in the application installation and also perform troubleshoot on application inquiries.
 • Analyze Client requirements and ensure optimal levels of customer satisfaction to provide appropriate support.
 • Manage requests from internal and external clients and resolve them through email and phone.

Education

Jun 2013
Jun 2017
Electrical Engineering(EEE) in Ballari Institute of Technology & Management
VTU

Certifications

National level IT Exhibition
VTU
SalesForce CRM
Udemy
WIRELESS SMART CONTROL HUB
WIPRO mission10x Lab

Achievements

District Level Badminton
Won in District Level Badminton tournament.
Automated Self-Cleaning PV Panels
Developed project on Automated Self-Cleaning PV Panels and  ADANI SOLAR( ADANI GROUP)  has come up to buy the technology used in the project.

Hobbies & Interests

  • Badminton
  • Cricket
  • Movies
  • Online Gaming
  • Riding Motorcycle

Languages

Telugu
(Native)
Hindi
(Fluent)
English
(Fluent)
Kannada
(Native)

Career Aspiration

I see myself taking on new and exciting projects and that will prepare me for a Managerial role with the organization.

Get in touch with Madhu Kiran