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LOVENIA DSOUZA

To associate myself with a reputed and professional organization in a challenging environment that would enhance and enrich my knowledge through continuous learning that promises wide exposure, and provide good career growth. Intended to build a career with commitment and dedication.

Key Skills

Managing Teams
Active listening
Communication skills.
Collaborating
Time management

Professional Experience

Nov 2017
Present
BACKUP AUX TRAINER
WNS GLOBAL SERVICES PVT LTD Pune, IN
I joined WNS as a Sr. Customer care advisor and after a year applied for TTT(Train The Trainer) cleared the certification. Got an opportunity to shadow 4 batches and then gave interview for Backup AUX Trainer. Got selected for the role and then handled 1 batch. 
Feb 2011
Nov 2017
Sr. Customer Care Executive
CAPITA Pune, IN
I was hired as a Customer care executive(VOICE) and then moved on to a role of Mentor. I mentored 20 batches and then got an opportunity to become a Team coach. This role was different where I had to train the bottom performers accross the floor and get their scores up. 

Education

Jun 2008
Mar 2010
HSC in St'Vincent Night collage
Maharashtra board
Jun 2006
Mar 2007
SSC in Anglo High school

Achievements

2017
Go Geter Award
Operational Excellence
2017
Tremendous Award
Excel @ Work
2020
3 years of excellent service
On completion of 3 years

Hobbies & Interests

  • Dancing
  • Reading
  • Singing

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Fluent)
Konkani
(Native)

Get in touch with LOVENIA