Jan 2021
Sep 2021
IT Service Desk Engineer
Sagemcom Software & Technology
Tunisia, TN
- Attending the initial calls through telephone or email and logthem appropriately through BMC Remedy Action Request System.
- Capturing demand for incident resolution and service requestsand acting as a single point of contact (SPOC) for the users and ITManagement.
- Performing prioritisation and classification of the calls and servicerequests received.
- Handling ITSM tools for incident management.
- Managing users in an Active Directory environment and appliedthe respective policies.
- LAN Troubleshooting.
loading...