Message

Lee Ann Monteiro

A self-motivated & Focus-driven individual with over 3 years of experience in catering to different aspects of Client Servicing & Advertising. Comfortable working independently or as a part of a team. I wish to work with a growth-oriented organization for an exciting career which provides an opportunity to learn and offer challenging assignments that can utilize my skills.

Key Skills

Target Driven
Customer Oriented
Interpersonal Skills
Constant Learner
Account Management
Employer Branding

Professional Experience

Nov 2019
Present
Client Services Manager
Eduloid Solutions Mumbai, IN
Dedicated to reforming the educational sector with revolutionary marketing strategies, human resource empowerment and technology.
Key Responsibilities Included:
  • Serve as single point of contact for clients’ requirements. 
  • Understand their requirements and prepare a well-structured creative brief for design team. 
  • Assist the team to accomplish desired results. 
  • Provide regular updates to clients on the progress of their project. 
  • Achieving best results to keep  clients’ advertising requirements fulfilled. 
  • Creating marketing strategies for clients for their business development. 
  • Handling Social Media accounts of the clients to reach the digital world.
Sep 2018
Dec 2019
Client Service Associate
CA Communications Mumbai, IN
An advertising agency based in Mumbai. It caters to various client requirements like Branding & Design, Website Design, Logo & Branding etc
Key Responsibilities Included:
  • Serve as single point of contact for clients’ requirements.
  • Understand their requirements and prepare a well structured creative brief for the design team. 
  • Achieving best results to keep clients’ advertising requirements fulfilled. 
  • Provide regular updates to the clients on the progress of their reports. 

Major Projects Handled :
  • Managing a varied portfolio for BFSI, Mutual Funds & Investment Clients for their advertisement. 
  • These include preparing creative for outdoor campaigns, product launches, exhibitions, conferences, magazines & newspapers. 
Dec 2017
Oct 2018
Customer Service Associate
JET AIRWAYS Mumbai, IN
An Indian international airline based in Mumbai. Their major departments include Flight Operations, Inflight Services, Corporate & Ground Services.
Key Responsibilities Included :
  • Meet & greet the guests at the Arrival area.
  • Assist them with their boarding passes & luggage at the check-in counter. 
  • Help them to board their respective flights. 
  • Ensure they are safe-guarded at the boarding gates. 
Dec 2014
Dec 2017
Freelance Event Coordinator
Cadre Project Support Solutions Mumbai, IN
  • Assisted Cadre Events as a Freelancer with different types of events like job fair, exhibitions, workshop, conferences, trade shows etc . 

Duties Included :
  • Registration management, Help desk management & coordinating with different event teams to execute successful completion of events. 

Education

May 2013
Jun 2016
Bachelor of Mass Media in Don Bosco Institute of Technology
Mumbai
May 2012
Feb 2013
Higher Secondary Certificate in SIES College of Arts and Science
Mumbai
May 2010
Jun 2011
Secondary School Certificate in Our Lady of Good Counsel School
Mumbai

Certifications

2017
Travel & Tourism
International Foundation Course ,Canada,Montreal.

Quote

Your most unhappy customers are your greatest source of learning.

Bill Gates

Hobbies & Interests

  • Dancing
  • Singing
  • Listening to Music

Languages

English
(Native)
Hindi
(Fluent)
Marathi
(Fluent)

Career Aspiration

Years down the road I see myself growing into a lead Customer support agent where I'll be able to use my skills to support & influence others , as well gain experience in leading projects for major clients.

Get in touch with Lee Ann