Message

Lee Ann Monteiro

A self-motivated & Focus-driven individual with over 3 years of experience in catering to different aspects of Client Servicing & Advertising. Comfortable working independently or as a part of a team. I wish to work with a growth-oriented organization for an exciting career which provides an opportunity to learn and offer challenging assignments that can utilize my skills.

Key Skills

Target Driven
Customer Oriented
Interpersonal Skills
Account Management
Enthusiasm for Constant Learning
Employer Branding

Professional Experience

Nov 2019
Present
Client Services Manager
Eduloid Solutions Mumbai, IN
Dedicated to reforming the educational sector with revolutionary marketing strategies, human resource empowerment and technology.
Key Responsibilities Included:
• Serve as single point of contact for clients’ requirements. 
• Understand their requirements and prepare a well-structured creative brief for the Design team. 
• Assist the team to accomplish desired results. 
• Provide regular updates to clients on the progress of their project. 
• Achieving best results to keep clients’ advertising requirements fulfilled. 
  • Creating marketing strategies for clients for their business development. 
  • Handling Social Media accounts of the clients to reach the digital world.
Sep 2018
Dec 2019
Client Servicing Associate,
CA Communications Mumbai, IN
An advertising agency based in Mumbai. It caters to various client requirements like Branding & Design, Website Design, Logo & Branding etc.
Key Responsibilities Included:
• Serve as single point of contact for clients’ requirements.
• Understand their requirements and prepare a well-structured creative brief for the Design team.
• Assist the team to accomplish desired results.
• Provide regular updates to clients on the progress of their project.
• Achieving best results to keep clients’ advertising requirements fulfilled.

Major Projects Handled:
• Currently managing a varied portfolio for BFSI, Mutual funds and investment clients for their advertisements. 
• These include preparing creatives for outdoor campaigns, product launches, exhibitions, conferences, magazines and 
newspapers . 
Dec 2017
Oct 2018
Customer Service Associate
JET AIRWAYS Mumbai, IN
An Indian international airline based in Mumbai. Their major departments include Flight Operations, Inflight Services, Corporate & Ground Services.
Key Responsibilities Included:
• Meet and greet the guests at the Arrival area
• Assist them with their boarding passes and luggage at the check-in counter
• Help them to board their respective flights
• Ensure they are safe-guarded at the boarding gates
Dec 2014
Dec 2017
Freelance Event Coordinator
Cadre Project Support Solutions Mumbai, IN
Assisted Cadre Events as a freelancer with different types of events like exhibitions, job fairs, workshops, Conferences, trade shows, etc

Duties include:
Registration management, Helpdesk management and coordinating with different event teams to 
execute successful completion of the event. 

Education

May 2013
Jun 2016
Bachelor of Mass Media in Don Bosco Institute of Technology
Mumbai
May 2012
Feb 2013
Higher Secondary Certificate in SIES College of Arts and Science
Mumbai
May 2010
Jun 2011
Secondary School Certificate in Our Lady of Good Counsel School
Mumbai

Certifications

2017
Travel & Tourism
International Foundation Course ,Canada,Montreal

Quote

Your most unhappy customers are your greatest source of learning.

Bill Gates

Hobbies & Interests

  • Dancing
  • Singing
  • Listening to Music

Languages

English
(Native)
Hindi
(Fluent)
Marathi
(Fluent)

Career Aspiration

Years down the road I see myself growing into a lead Customer support agent where I'll be able to use my skills to support & influence others , as well as gain experience in leading projects for major clients.

Get in touch with Lee Ann