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Laya Yesudas

Enthusiastic customer service specialist eager to contribute to team success and to solve customer problems through hard work, attention to details and with excellent communication skills. Trained in time management with extensive knowledge in retail domain and other OU’s. Motivated to learn, grow and have a challenging career, where I can contribute my skills and knowledge to the organization and enhance my experience through continuos learning and hard work.

Key Skills

Excellent written and oral communication
Good Listening Skills
Action-oriented

Professional Experience

Aug 2019
Present
Customer Service Executive
Amazon Coimbatore, IN
American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
  • Trained as a Resolution specialist in order to provide specific and accurate resolution to coworkers and to improve team progress.
  • Order fulfillment.
  • Shipment tracking (tracking number, couriers etc)
  • Coordinating with third party logistics.
  • Customer support ( order related enquiries )
  • Researches and confirms product availability and pricing related questions to requestors.
  • Worked For different sites such as India, North America and Canada OU’s in the same organisation.

Education

Aug 2016
Mar 2019
Electronics and communication Engineering in Adithya institute of technology
Anna University

Hobbies & Interests

  • Cooking
  • Dancing
  • Writing poem

Languages

English
(Fluent)
Malayalam
(Fluent)
Tamil
(Fluent)
Hindi
(Basic)

Get in touch with Laya