Lavanya Shriram

Key Responsibilities:
Gather customer insights, map workflows and identify pain points to design user-centric solutions
Define problem statements and prioritize business needs based on customer value and organizational objectives.
Define API requirements for seamless integration with external systems, ensuring efficient data exchange.
Define GDPR-compliant processes to exclude PII from business reports.
Serve as a key contributor in modernizing Toyota's Order Management System (OMS), transitioning from the legacy AS400 framework to an Azure-based architecture capable of integrating with 25+ external systems.
Implemented Dynamics 365 Sales to streamline the vehicle order processing and enable the sales team to make data-driven decisions.
Key Achievements:
Recovered 13.5M by fixing financial reconciliation gaps and contract inefficiencies, ensuring seamless data transfer to BCA for used car sales.
Streamlined the vehicle order tracking process resulting in a better customer experience for over 70K retail customers.
Boosted data quality by 80% in six months by analysing 4106 issues, collaborating with the development team to resolve root causes, and implementing a PDCA cycle to ensure data integrity.
RPA-driven vehicle order price protection scanned 16,000 records and automatically updated any changes, saving the Fleet Localization Account Manager ~60 hours per quarter and freeing support teams and SMEs from manual error corrections.
Digitized 250,000 vehicle registrations, enhancing customer experience and helping Toyota/Lexus dealers across the UK with faster processing while saving 50+ trees, and 2.5M litres of water.

Defined & maintained the product backlog, ensuring seamless Agile delivery.
Led requirement elicitation, stakeholder collaboration, & process optimization using
Azure DevOps & JIRA.
Supported QA & testing teams, improving system reliability & customer satisfaction.
Key Achievements:
CitizenApp: Reduced issue resolution time by 40% through real-time local issue reporting.
MyLocalHut: Developed a marketplace app, increasing vendor engagement by 25%.
Tap2Teach: Designed a tutor-student matching system, improving placement speed by 50%.
FeedTheTummy: Launched a food retail platform, expanding local vendor outreach by 35%.

Worked as a Business Consultant for over two years, providing expertise in process optimization, agile transformation, and digital strategy. Assisted organizations with business analysis, stakeholder management, and workflow automation using tools like Jira and Azure DevOps. Led workshops on agile methodologies and helped teams define MVPs, improving operational efficiency and product development.

Streamlined registration & processing for 10000+ academy applicants improving workflow efficiency.
Defined & documented functional/non-functional requirements, reducing development rework by 40%.
Led user acceptance testing (UAT), achieving 95% first-time approval rates.
Conducted training sessions for 15+ stakeholders, reducing support queries by 40%.

 I co-founded HRM Global Business Services and build it from the ground up over two years. The business remains active and is now managed by my business partner, allowing me to transition back into my career while leveraging the entrepreneurial skills I gained. 

Optimized change management processes for Santander's cards division unit, by streamlining system updates to minimise business disruption.
Facilitated Change Advisory Board meetings, prioritizing critical changes & risk assessment.
Improved approval efficiency & reduced post-deployment incidents by 20%.

 I took a career break due to relocation but stayed professionally active through part-time consulting. I leveraged my expertise in business analysis, agile methodologies, and process optimization to help organizations streamline workflows and improve efficiency 

Enhanced Citibank's Liquidity Management System (LMS), improving daily transaction processing for $500M+.
Reduced requirement-to-development turnaround time by 30% through improved documentation.
Led a web-based document management system for Boeing AeroInfo, improving retrieval time by 40%.

Developed a Single Sign-On (SSO) solution, improving authentication efficiency by 60%.
Helped the application deployment team, reducing release cycles from 2 days to under 30 minutes via automation.