Sep 2021
Present
Dy. Sales Manager
HDFC Bank
Pune, IN
As Sales Leader
Leading a team of 15 executives
Monthly Sales Target Setting and Planning
Vendor Management
Key Accounts Managing
Sales MIS Preparation
Fortnightly Reviewing Executives performance
RnR (Rewards and Recognition) for Excellent Performers
As Operations Leader
Ensure time bounded disbursal of Cases
Process New Vendor On-boarding
Tracking File Inward to Disbursal TAT
Maintaining Disbursal MIS
Initiating Claims for Insured goods of customers
As Process Trainer
Training Executives for Quick and Hassel-free process
Updating Executives on New Add-on Products and Training to Up-sale them
Hand-holding Executives wherever there is requirement
Training Executives to explain customers details of the EMI Due dates to ensure minimal Bounce Rates
Customer Service (Query Resolution)