Feb 2017
Jan 2020
Service Delivery Associate Consultant
ZS Associates
Gurgaon, IN
Service Delivery Associate Consultant - ZS Associates India Pvt Ltd (March 2017 – January 2020)
Responsibilities:
· Tech ops lead in a commercial operations project for the largest ZS client
engagement in Medical Products domain
engagement in Medical Products domain
· Primarily worked on carrying out SOP based jobs using JAMS, JDM & BOOMI
· Worked on stabilizing the current operational activities and to lead operations
from offshore
from offshore
· Automated quality checks and processes using
· Establishing effective project communication plans and ensuring their execution
across all phases
across all phases
· Catering client’s ad-hoc requirements and leading the change management
· Managing end to end communication with the client
· Understand the business requirement, capture them effectively and efficiently
solutionize the refined requirements after discovery sessions with the business
stakeholders
solutionize the refined requirements after discovery sessions with the business
stakeholders
· Create the business requirement document to summarize client needs and
finalize over the same
finalize over the same
· Implementing the designed solution for the enhancements required to fulfill
client requirements
client requirements
· Create a flow diagram of all the changes made in the backend code for client.
(Resigned as a Service Delivery Associate Consultant due to some family emergency)
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