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Kumari Shreya

Seasoned Sales and Marketing personnel with a demonstrated history of working in the hospitality industry, skilled in customer service, management, communication, team building and public relations.

Key Skills

Public Relations
Customer Experience Management
Customer Relationship Management
Customer Retention Management

Professional Experience

May 2019
Jan 2020
Event Sales Coordinator
Hyatt Regency Kolkata, IN
Centrally Located 5 Star Hotel Near Salt lake Stadium in Kolkata for Business or Leisure Travel
  • Looked after events sales, assisting and handling social & corporate get-together & events space sale & promotion.
  • Prepared & maintained various reports and data used by the management.
  • Daily follow-ups and tele-calling to generate leads and promoting new offers and services.
  • Handled walk-in clients to understand their requirement and suggesting various options available in the property.
  • Prepared proposals, agreements, room block/ catering contracts, and daily sales reports
Nov 2018
Apr 2019
Sales Coordinator
Ambuja Neotia - Rajkutir Swabhumi Kolkata, IN
Elegant 5 star luxury property situated in the heart of the city, Modelled along the lines of Bengal's old raj baris.
  • Started my career in Sales & Marketing with the luxury boutique property of Ambuja Neotia.
  • Got 1st hand experience in the events sales & marketing department, handled social & corporate clients along with the tele-calling, sales call, revenue report & complaint handling.
  • Maintained a healthy relationship and promoted the facilities of the Hotel to new and existing customers through a proactive approach.
  • Attended network and promotional events to develop and maintain contact with existing and potential clients.
  • Created and turned over sales files, created and routed Banquet Event orders to proper departments to ensure a flawless meeting/ event for Hotel guests and clients.
Jul 2018
Oct 2018
Front Office Assistant
Leela Ambience Gurgaon Gurgaon, IN
Located next to Ambience Mall, The Leela is one of the most vibrant 5 star hotels in Gurgaon.
  • Started my career in hospitality industry - front office operation from one of the busiest and luxury hotel of Gurgaon, learnt the core front office operation such as check-in, check-out, updating guest profile, night auditing, currency exchange etc.
  • Communicated with the reservation, housekeeping and maintenance departments to ensure prompt responses to guests’ needs.
  • Answered guest calls and record details of each conversation for future follow-up
  • Met and exceeded guests’ expectations by anticipating the services they might require and suggesting local venues.
  • Report any accidents or injuries to senior management staff immediately.

Education

Jan 2020
Jan 2022
PGDBM - Marketing Management in Narsee Monjee Institute of Management Studies
Apr 2015
May 2018
Bachelor's in Institute of Hotel Management
Apr 2013
May 2015
Higher Secondary in Jamshedpur Public School

Achievements

2019
Mind the Gap
Won 1st price in Mind The Gap for highest prospect calls in Medium Size Hotel Chain (South East Asia) category.

Hobbies & Interests

  • Cooking
  • Dancing
  • Painting

Languages

English
(Fluent)
Hindi
(Native)
Bengali
(Basic)

Get in touch with Kumari