Kumari Shreya

1. Looked after events sales, assisting and handling social & corporate get-together & events space sale

& promotion.

2. Prepared & maintained various reports and data used by the management.

3. Daily follow-ups and tele-calling to generate leads and promoting new offers and services.

4. Handled walk-in clients to understand their requirement and suggesting various options available in

the property.

5. Prepared proposals, agreements, room block/ catering contracts, and daily sales reports

1. Started my career in Sales & Marketing with the luxury boutique property of Ambuja Neotia.
2. Got 1st hand experience in the events sales & marketing department, handled social & corporate
clients along with the tele-calling, sales call, revenue report & complaint handling.
3. Maintained a healthy relationship and promoted the facilities of the Hotel to new and existing
customers through a proactive approach.
4. Attended network and promotional events to develop and maintain contact with existing and potential
clients.
5. Created and turned over sales files, created and routed Banquet Event Orders to proper departments
to ensure a flawless meeting/ event for Hotel guests and clients.

1. Started my career in hospitality industry - front office operation from one of the busiest and luxury hotel
of Gurgaon, learnt the core front office operation such as check-in, check-out, updating guest profile,
night auditing, currency exchange etc.
2. Communicate with the reservation, housekeeping and maintenance departments to ensure prompt
responses to guests’ needs.
3. Answer guest calls and record details of each conversation for future follow-up.
4. Meet and exceed guests’ expectations by anticipating the services they might require and suggesting
local venues.
5. Report any accidents or injuries to senior management staff immediately.