Kumara Pandiyan

I started my carrier in the call center field from 2015 and working till this year.I worked for Airtel from May 2015 to Oct 2019Currently working in HDFCERGO General insurance company, since 2020

Key Skills

Customer Experience Management
Problem solving skills
Establishing Rapport

Professional Experience

Nov 2020
Present
Customer Service Executive
HDFC ERGO GENERAL insurance company Chennai, IN
* I joined as customer experience management and working as multi specialist now.

* I have done mentoring for the new team and floor support as well

* Achieved as quality topper for consecutive months and received a all rounder award.
May 2015
Oct 2019
Escalation Specialist
Airtel Chennai, IN
* I joined as customer service representative and became as escalation team member till the last working day.

* Learned to handling high rate customers and becomes happiest customers in end of the call.

* Achieved several titles ( Top gun, Floor topper, Quality topper etc, )

* Also have experience in pitching add on and new products to the customer and converted into sales.

Education

Jul 2016
Jun 2019
BBA in Madras University

Hobbies & Interests

  • Music
  • Writing
  • Reading Books

Languages

Tamil, English
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Get in touch with Kumara