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Kulsum Fatima

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Professional Experience

Oct 2013
Sep 2016
Business Development Manager
Focus softnet Hyderabad, IN
Development manager
Getting leads ,increasing business
Aug 2006
Mar 2011
Branch Customer Service
Standard Chartered Secunderabad, IN
Service manager
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.

Education

May 2003
Apr 2006
Bachelor of Commerce with computers in Villa Marie college
Osmania University
May 2001
Apr 2003
Intermediate in St.Georges Gammer girls college
BOI
Jun 1987
Mar 2001
ICSE 10th in Mukarram Jah school
ICSE

Achievements

2018
Increased customer retention
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.
2015
Provided exceptional customer service
Specialized in providing service to Clients and Medicare Part D members .Recipient of 24 Applause from members, clients and pharmacies during tenure.
 

Quote

"When you want something, all the universe conspires in helping you to achieve it."

Paulo Coelho

Hobbies & Interests

  • Meditation
  • Singing
  • Traveling
  • Reading Books
  • Cooking New Dishes

Languages

English
(Native)
Urdu
(Native)
Telugu
(Basic)
Hindi
(Fluent)

Career Aspiration

In 3 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest five years' time specializing in a career I find extremely interesting and motivating.

Get in touch with Kulsum