Message

Kuldeep Singh Dhama

Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth.Hired trained and mentored customer service agents for Orange Something (grofers beauty products line) - Dec/2019- Apr/2020

Key Skills

Outstanding Communication
Leadership
Multi Tasking skills to work under pressure

Professional Experience

Nov 2019
May 2021
Customer relations executive
Grofers India Pvt.Ltd New Delhi, IN
E-commerce, Retail Achievements/Tasks
Worked as a customer relations executive for 1.5 years in different verticals of the customer support team
Additional experience in resolving payments escalation
Lead The orange something customer support team
Worked on shopify and delhivery panel during Orange Something and Grofers

Education

May 2015
May 2018
Graduation in Shaheed Bhagat Singh College (Evening)
University of Delhi
Feb 2014
May 2015
12th in Shyama Prasad Vidyalaya
CBSE
Feb 2012
Mar 2013
10th in Shyama Prasad Vidyalaya
CBSE

Certifications

2019
Customer Relations Executive
Grofers India Pvt.Ltd

Achievements

2016
Former Sports President University Of Delhi
Being a sports president handle and organised various events during the tenure
2019
MTV HUSTLE INDIA Top 50 Contestant
Out of 7 Lakh people I was selected in top 50

Quote

Opportunity comes only once it depends on us how do we optimise it.

Self Quoted

Hobbies & Interests

  • Cricket
  • Music
  • Reading
  • Travelling

Languages

Hindi
(Native)
English
(Fluent)

Get in touch with Kuldeep