Feb 2019
Feb 2021
Teller
HDFC Bank Ltd
Surat, IN
- Performed customer transactions for money orders, cheques, deposits and withdrawals.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Completed highly accurate, high volume money counts via both manual and machine-driven approaches.
- Coordinated daily cash reconciliation in high volume location.
- Helped average of 150 customer every day by approaching conversations with positive attitude and focus on customer satisfaction.
Jun 2018
Jan 2019
Customer Service Officer
Axis Bank Ltd
Kachchh, IN
- Entered customer interaction details in CRM next (software) to track requests, document problems and record solutions offered.
- Assisted call-in customers with questions and orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquires regarding statement information and account balances.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team Operations.
Education
Sep 2016
May 2018
Master of Business Administration in Department of Commerce and Management
KSKV Kachchh University
Jun 2013
Mar 2016
Bachelor of Computer Applications in Shree K P Dholakiya Infotech Mahila College
Saurashtra University
Jun 2012
Mar 2013
HSC in M C Mehta High School
GSEB
Jun 2010
Mar 2011
SSC in Z M Ajmera Girls High School
GSEB
Hobbies & Interests
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Chess
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