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Kristopher Scott

Results-driven hospitality leader with 10+ years of experience, focused on enhancing guest experiences and operational efficiency. Proven skills in CRM utilization and cost optimization, demonstrated by a 12% increase in guest satisfaction through personalized service training, and an 8% reduction in operational costs through strategic inventory management. Expertise in team building and problem-solving, developed through roles at various establishments, including Mankas Grill, Good Eats Grocer Inc., The Cheesecake Factory, and Rolling Hills Casino and Resort. Successfully increased donor participation by 20% at San Francisco Teen Challenge and led/mentored over 200 volunteers and community service participants at the County of Tehama. Seeking a leadership role in Hospitality Management to utilize extensive experience and a passion for service.

Key Skills

Customer Relationship Management
Communication skills
Teamwork and Leadership
Problem-solving skills
Time Management and Organization
Attention to Detail
Financial Acumen
Flexibility and Adaptability
Industry Awareness
Multitasking
Inventory Control
Microsoft Office Suite and POS Systems

Professional Experience

Dec 2018
Dec 2024
Animal Care Attendant
County of Tehama Red Bluff, US
Department of Agriculture, Animal Services Division
  • Provided exceptional animal care by feeding, sanitizing cages, and collaborating with veterinarians to ensure well-being
  • Dispensed medications, administered vaccinations and microchips, performed blood draws, and evaluated temperament for safety
  • Oversaw cleaning operations to maintain a clean environment for animals
  • Trained and mentored 200+ staff and volunteers to improve service delivery
  • Partnered with non-profit rescue organizations and the public to successfully re-home at-risk animals
Feb 2015
Aug 2017
Assistant Development Coordinator
San Francisco Teen Challenge San Francisco, US
Non-profit residential rehabilitation center
  • Coordinated fundraising events to drive donor participation by 20% and led teams towards common goals.
  • Revamped office files, donor appeal letters, and marketing materials for consistency, while writing, designing, and distributing engaging quarterly newsletters
  • Developed effective marketing strategies to boost community engagement and donations

Mar 2013
Oct 2014
Lead Server
Mankas Grill Red Bluff, US
Up-scale/casual restaurant, bar, and catering establishment located in California's wine country
  • Maintained exceptional customer service standards by warmly welcoming and seating guests, efficiently managing multiple tables simultaneously, and addressing questions and concerns, ensuring a positive and seamless dining experience
  • Utilized expertise in wine selection and formal presentation to enhance customer experience and increase up-sell opportunities
Aug 2010
Sep 2011
Bar Manager, Lead Bartender, Server
Good Eats Grocer Inc. Sacramento, US
Opening of new restaurant, bar, and grocer
  • Managed bar operations, creating original cocktails for Happy Hour Menu to drive sales
  • Utilized knowledge of mixed beverages, specialty liquors, and craft beers to serve customers and provide wait staff with well-prepared drinks in a timely fashion and ensured optimal dining experience for up to 8 full-service bar guests
  • Restocked and replenished bar inventory and supplies and implemented bar par count, thereby reducing liquor costs by 5-10%
  • Collaborated with GM to optimize FOH, VIP room, and "wine flight nights" for revenue growth

Jan 2004
Jul 2009
Bartender, Server
Additional Experience Corning, Los Angeles, Beverly Hills, US
  • Rolling Hills Casino and Resort, Bartender/Server 
  • Social Hollywood, Server
  • The Cheesecake Factory, Lead Server

Education

Feb 2025
Apr 2025
Hospitality Management, Diploma in CPD Accredited
Alison, online
Aug 1999
Dec 2002
Theatre Arts in Seaver College
Pepperdine University

Certifications

2025
ServSafe CA Food Handler
National Restaurant Association
2025
ServSafe CA Alcohol (RBS)
National Restaurant Association, CA Dept of ABC
Mixology, Bartending
National Bartender School

Get in touch with Kristopher