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Kishore Nallusamy

Experienced Customer support Representative with over 4.5 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Key Skills

Microsoft Excel
Microsoft Office
Salesforce
Infoshare

Professional Experience

Nov 2018
Present
Customer Support Representative
RR Donnelley India Outsource Private Limited Chennai, IN

  • My day-to-day task includes creating, maintaining and updating the reports based on the job. Which then be provided to different teams and coordinate with them to get the reports to the client on time.
  • We will have daily calls with our clients in United States to get any updates and requirements for the job.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Sep 2016
Nov 2018
Customer Support Associate
Vertex Customer Management Services Chennai, IN
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Manage and take ownership of the resolution process for all customer related issue.
  • Develop strong customer relationships and take responsible to resolve their queries.
  • Maintain up to date Knowledge on the product and the related accessories.

Education

May 2011
May 2015
B.E Computer Science Engineering in KCG College of Technology
Anna University

Languages

English
(Fluent)

Get in touch with Kishore