Oct 2019
Present
Workflow Specialist
Tata Consultancy Services
Chennai, IN
Experienced associate with 3 years of experience in TCS. Worked as Workflow
specialist in Tata Consultancy Services in AR OTC Cash application.
• Handled entire cash application process in AR OTC which basically includes application
of invoices to the payments from customer through different modes such as check
payment(both checks made through Lockboxes and checks made at branch, Credit card
payments, WIRES & EFT transfer payments and ACH(Automated Clearing Houses).
• Different modes of payments will be received and handled every day. So the process will
be creating an entry(i.e. Receipt for each and every payment received) for processes such
as WIRES, ACH since it must be handled with more care, to avoid fraudulent activities.
• If any difficulties in matching the remittance to payments, then will be reaching out to
Account managers and customers directly to apply the payment according to instructions.
• Working on Unapplied payments of customer periodically, in order to ensure that the
customer unutilized money is cleared per instruction after notifying to customers.
• Processing email requests to identify the misapplied payment of customers and allow the
discounts per customer’s agreements through approval.
• Payment receipts will also be created automatically through the applications. My part is
applying manually towards remittance per customer instructions.
• Other than the cash application, worked on internal offsets called Request to Clear where
we use to internally offset credits towards the outstanding balances as per the request
from the customers and the Account Managers, to clear out O/S dues of customers
• Other sub processes includes providing invoice copies, proof of deliveries and other
supporting documents relating to customers purchase. indexing (updating the PODs to the
respective orders).
• Worked on Tax adjustment requests, which basically involve adjusting off the tax amount
billed to invoices, if the invoices belongs to a tax exempt job as per the Tax regulations.
• Apart from these cash application process, I have been given the query handling process
(Research)of the entire cash application process, where we use to provide solution to the
customers for all the queries relating to the payments, duplicates, invoices, purchase
orders, refunds, credit and debits, account changes, setting up for payment methods,etc.
• Emailing customers for payment status of outstanding balances on account
specialist in Tata Consultancy Services in AR OTC Cash application.
• Handled entire cash application process in AR OTC which basically includes application
of invoices to the payments from customer through different modes such as check
payment(both checks made through Lockboxes and checks made at branch, Credit card
payments, WIRES & EFT transfer payments and ACH(Automated Clearing Houses).
• Different modes of payments will be received and handled every day. So the process will
be creating an entry(i.e. Receipt for each and every payment received) for processes such
as WIRES, ACH since it must be handled with more care, to avoid fraudulent activities.
• If any difficulties in matching the remittance to payments, then will be reaching out to
Account managers and customers directly to apply the payment according to instructions.
• Working on Unapplied payments of customer periodically, in order to ensure that the
customer unutilized money is cleared per instruction after notifying to customers.
• Processing email requests to identify the misapplied payment of customers and allow the
discounts per customer’s agreements through approval.
• Payment receipts will also be created automatically through the applications. My part is
applying manually towards remittance per customer instructions.
• Other than the cash application, worked on internal offsets called Request to Clear where
we use to internally offset credits towards the outstanding balances as per the request
from the customers and the Account Managers, to clear out O/S dues of customers
• Other sub processes includes providing invoice copies, proof of deliveries and other
supporting documents relating to customers purchase. indexing (updating the PODs to the
respective orders).
• Worked on Tax adjustment requests, which basically involve adjusting off the tax amount
billed to invoices, if the invoices belongs to a tax exempt job as per the Tax regulations.
• Apart from these cash application process, I have been given the query handling process
(Research)of the entire cash application process, where we use to provide solution to the
customers for all the queries relating to the payments, duplicates, invoices, purchase
orders, refunds, credit and debits, account changes, setting up for payment methods,etc.
• Emailing customers for payment status of outstanding balances on account
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