kaustubh shanker mishra

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Internship

Jul 2014
Sep 2019
Branch Customer Service
AT&T Inc. Reinsberg, UM
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.
Jul 2012
Aug 2014
Customer Service Representative
Gold Coast Hotel Reinsberg, UM
  • Greeted customers with enthusiasm and a delightful and helpful attitude. 
  • Provided guests and potential guests with up to date information about hotel and promotional offerings. 
  • Effectively sold rooms to walk-in customers. 
  • Responded to guest complaints in a professional and effective way. 
  • Processed payments and informed hotel staff of room status and availability. 
  • Provided superiors with work logs, demonstrating accountability.

Education

Apr 2016
May 2019
Bachelor of arts in University of Lucknow
University of Lucknow
Apr 2012
May 2014
High School in Pt ndps public school
CBSE

Hobbies & Interests

  • Adventure Sports
  • Cars
  • Cooking
  • Cricket
  • Meditation
  • Pets

Languages

English
(Fluent)
Hindi
(Fluent)
Awadhi
(Fluent)
Bhojpuri
(Fluent)

Get in touch with kaustubh shanker